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Exxel Outdoors · 3 weeks ago

IT Help Desk Technician

Belden, MS

Full-time

Onsite

New Grad, Entry Level

Exxel Outdoors is seeking an IT Help Desk Technician to join their Tupelo, MS team. The role involves providing crucial IT support to users by troubleshooting hardware, software, and network issues, ensuring a smooth user experience through effective communication and problem-solving skills.

OutdoorsRetailSporting GoodsSports

H1B Sponsor Likely

Responsibilities

Respond to inquiries and resolve technical issues for users (employees or customers)

Diagnose and fix problems with operating systems (Windows, macOS), applications (Office 365, email), hardware (printers, PCs), and basic network connectivity

Maintain our Active Directory (Users, Security Groups, Policies, etc.)

Log, track, and manage support requests in our help desk system

Guide users through fixes remotely using screen sharing tools

Set up new user accounts, install software, and configure devices including computer and phone setup, and provide basic systems training

Decommission user accounts as required

Manage inventory of software licenses and roster of recurring subscriptions including Microsoft 365, Defender, SharePoint, third party apps, VPN, anti-viral, password keepers, etc

Refer complex or unresolved issues to the IT Manager

Create and update knowledge base articles and training materials

Partner with CFO/COO & IT Manager to establish and enforce organization policies and standards

Maintains, analyzes, troubleshoots, and repairs workstations (Windows & Apple), hardware, software, and computer peripherals; both Onsite and Remote

Support our distribution center devices including Zebra Printers, USB hand scanners, and Symbol RF Guns

Develops and maintains updated Common Operating Environment (COE)

Track and maintain inventory of all company assets

Collaboration: Leverages the strengths and unique perspectives of others within the organization and works with all stakeholders to reach a solution

Work effectively and thrive as a member of various work groups to bring greater value to the overall organization

Maintains a clean work area, and equipment closet while also organizing inventory both physically and in a tracking system

Find new and innovative approaches to performing the business at hand

Effectively manage multiple concurrent projects successfully

Possess knowledge of basic network troubleshooting and be able to work with the IT Manager in maintaining our infrastructure setup if required

Qualification

Microsoft Operating SystemsActive DirectoryRemote support toolsNetwork troubleshootingMicrosoft 365 applicationsCloud computingComptia A+Network+ITIL FoundationProblem SolvingCommunication skillsOrganizational skillsTeam collaboration

Required

BS or BA degree in Computer Science or equivalent education and experience

Possession of certifications as listed below desired

Fluent in Microsoft Operating Systems, Microsoft 365 applications, Active Directory, remote support tools

Solid understanding of network concept (TCP/IP, DNS, DHCP)

Superior interpersonal and communication skills -- ability to thrive in a team environment

Effective Communication: Speaks to both technical and nontechnical audiences with ease

Initiative -- ability to work and achieve objectives independently

Ability to manage multiple tasks at one time and meet deadlines

Strong Problem Solving and Process Improvement Skills and evaluative: Understands complex business issues and how to solve them through technology

Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects, while also managing multiple concurrent projects

Strong organizational skills

Preferred

Familiarity with Dell & Apple

Familiarity with Cloud computing environments

Knowledge of Business Central (MS Dynamics), Concur, Web Services, Adobe, VPNs, password managers, system and network security, etc

Experience in working with complex business solutions with multiple offices, distribution centers, and manufacturing facilities preferred

Demonstrated ability to work with the Executive Management of an organization

Benefits

Great benefits

Product allowance

Generous employee discounts

2 Medical Plans

Dental

Vision

Life Insurance

Programs for additional life insurance for self, spouse, and family

Critical illness

Short-term disability

Long-term disability

Pet insurance

60% off MRSP on all our company websites

Discount programs from many outdoor retailers

Company

Exxel Outdoors

Exxel Outdoors is a sporting goods company providing outdoor recreational gear.

Founded in 1997

Broomfield, Colorado, USA

51-200 employees

http://exxel.com

H1B Sponsorship

Exxel Outdoors has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)