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Convene · 2 days ago

Wellness Service Technician

New York, NY

Full-time

Onsite

Mid Level

$21/hr - $21/hr

3+ years exp

Convene Hospitality Group operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The Wellness Service Technician will deliver genuine, anticipatory service to clients in the wellness studio, ensuring every guest feels welcomed and valued while supporting daily operations.

Commercial Real EstateCoworkingDigital MediaEvent ManagementEventsHospitalityVirtual Workforce

Responsibilities

Deliver a warm, welcoming, and professional experience to all clients, guests, and team members

Provide world-class hospitality in alignment with Convene Brand Standards and SOPs

Maintain a clean, organized, and well-presented environment across all guest-facing and wellness spaces

Support daily operations including room set-ups/breakdowns, supply refreshes, and peak-period service execution

Complete administrative and operational tasks using a laptop

Ensure safe, sanitary, and compliant operations, including proper food handling and adherence to all health and safety regulations

Anticipate and accommodate special client needs, last-minute requests, and Surprise & Delight moments

Perform opening, mid-shift, and closing duties while maintaining a polished, professional appearance

Support facility needs including light maintenance, cleaning requests, and lost & found

Manage wellness operations including supply ordering, laundry coordination, scheduling technicians/instructors, and invoice processing

Collaborate with and support the broader team to ensure seamless, elevated guest experiences

Qualification

Hospitality experienceFoodBeverage knowledgeCommunication skillsOrganizational skillsPhysical staminaInterpersonal skillsFlexibility

Required

Minimum 3 years' experience in hospitality

Proven excellent communication, interpersonal skills and good organizational skills

Basic knowledge of food and beverage

Flexible and long hours sometimes required

Ability to move, carry, push, pull and place objects up to 25 pounds without assistance

Ability to reach overhead and below the knees

Ability to stand, sit, and walk for an extended period of time

Ability to work effectively with clients

Benefits

Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits.

Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.

401K with company match and support for education, courses, and certifications.

Ongoing career growth opportunities plus recognition programs to celebrate milestones.

Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.