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TruGreen · 1 day ago

Associate Experience Coach

Franklin, TN

Full-time

Hybrid

Entry Level

$46K/yr - $76K/yr

2+ years exp

TruGreen is a company dedicated to providing exceptional customer service in the human resources sector. The Associate Experience Coach facilitates HR transactional processes and supports the employment lifecycle for associates and managers, ensuring compliance with policies and procedures while providing assistance in HR information systems.

Customer ServiceLandscapingService Industry

Responsibilities

Supports a variety of manager and associate employment lifecycle business processes including, but not limited to, recruiting and on-boarding, performance management, job and compensation changes, and separation of employment. Initiates and processes transactions in the human resources information system (HRIS) for efficient workforce administration. Receives, verifies and enters or updates associate data

References, communicates and applies HR and workforce administration policies and procedures. Answers questions related to policies and procedures within the scope of workforce administration (e.g., recruitment, pre-employment screens, on-boarding, payroll, leaves of absence). Uses available tools and resource materials to provide information and resolve issues and requests. Learns and applies standard procedures and knowledge to develop solutions within established guidelines related to HR functions

Provides customer service and problem resolution for routine and frequent Tier 1 requests for system navigation and access assistance. Fields unique and specific Tier 2 requests from managers and HR requiring diagnosis and root-cause analysis and research to resolve. Assesses Tier 1 and 2 issues and escalates to management or HR partners in a timely manner per established service level agreements (SLAs) and response times to ensure quick resolution

Logs, documents and summarizes all interactions, issues, and requests into the designated system of record for management reporting of contact volume and assessment. Identifies recurring issues from calls and requests and recommends options for resolution, including configuration modifications and training, to management

Ensures that HR-related transactions are processed in compliance with external and internal policies and regulations

Maintains accurate and current data files and records. Prepares ad-hoc reports for managers and HR. Maintains confidentiality of personally identifiable information and sensitive data

Maintains general knowledge of all areas of human resources to provide cross-functional support within scope of responsibility

Participates in testing and deployment of change and maintenance activities for HR systems and processes as needed. Participates in problem solving and special projects as needed

Qualification

WorkdayHRIS proficiencyHuman resources experienceFederal/state regulationsMicrosoft OfficeAttention to detailWritten communicationOrganizational skillsTeam collaborationConfidentiality

Required

High school diploma/GED and 2-3 years of human resources experience required, or an equivalent combination of education and experience

Ability to speak, read and write fluently in English is required

General knowledge of federal, state, and local regulations governing employment as well as corresponding human resources policies and procedures

Technical skills and proficiency with current, new and emerging human resource information systems (e.g., Workday), particularly system navigation and self-service functionality

Computer skills with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Attention to detail and accuracy with quantitative and qualitative data

Written and verbal communication skills to interact with internal and external customers

Ability to handle sensitive information and maintain confidentiality

Organizational and time management skills, including process orientation and punctuality for on-time attendance

Ability to work independently under general supervision and collaboratively as part of a team

You MUST BE physically located in the United States while performing this job