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Bosch · 1 day ago

Client Account Manager, Roadside Protect

Itasca, IL

Full-time

Hybrid

Senior Level

5+ years exp

Bosch Group is a company that shapes the future by inventing high-quality technologies and services. They are seeking a Client Account Manager to ensure operational commitments are met for assigned clients, focusing on client retention and profitability through a deep understanding of the Roadside Assistance market.

Industrial EngineeringMechanical EngineeringSensorSoftwareSoftware Engineering

No H1B

Responsibilities

Provide direction and initiative on improving company operations and service experience for assigned clients and client’s customers

Respond to day-to-day client questions on company operations, such as complaints, approvals, damages and special dispatch requests

Support the client invoicing process

Support, develop and deliver client business/performance reviews

Preparation and delivery of client reporting for dashboards and KPIs

Responding to and managing client technical requests

Overseeing the client onboarding process for new clients and or new product lines including technical setup, training, and quality program

System support and set up for dispatching and service platforms, eligibility file processing, registration sites, telecom and apps and client logins

Represent the company at industry events to promote our brand and identify new opportunities

Manage Client profitability to contractual and annual plan targets

Recommend day to day operational adjustments to meet client and business demands

Partner with Sales and Business Development on new and existing RFPs and contracting

Qualification

Account managementRoadside Assistance industryClient retentionBusiness acumenNegotiation skillsMS Office SuiteCommunication skillsOrganizational skillsProblem-solving