Concentrix · 2 weeks ago
Salesforce Service Cloud Product Owner
United States
Full-time
Remote
Mid, Senior Level
$92K/yr - $145K/yr
4+ years expConcentrix is seeking a dynamic and experienced Product Owner to join their team. The role involves overseeing team management activities and collaborating closely with various stakeholders to deliver exceptional solutions in Salesforce Service Cloud.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Responsible for Product Roadmap for client’s Enterprise Call Center
Define and write Epics, Features, and User Stories in JIRA that align with business objectives
Collaborate with the client Scrum Master, Delivery Manager, and Architects to align product vision and priorities
Manage a team of Developers and Quality Assurance professionals
Foster a culture of collaboration, innovation, and continuous improvement within the team
Work closely with Product Managers and stakeholders from the client’s Enterprise Call Center and related platforms
Engage with cross-functional teams to ensure alignment and understanding of product goals
Serve as the primary communication bridge between the development team and client stakeholders
Provide clear and concise updates on product status, upcoming features, and strategic roadmaps
Present periodic status reports to client stakeholders
Utilize functional and technical knowledge of Salesforce Service Cloud to guide product development
Stay informed about industry trends and emerging technologies to inform product strategy
Qualification
Required
4+ yrs of Salesforce/Service Cloud experience
Proven experience as a Product Owner or similar role in a technology-driven environment
Strong techno-functional expertise in Salesforce Service Cloud and related ecosystems
Service Cloud Implementation experience
Exceptional verbal and written communication skills
Experience writing User Stories, Epics, and Features in JIRA
Demonstrated ability to manage and inspire a team
Strong problem-solving skills and a strategic mindset
Preferred
Experience working in an Agile/Scrum environment
Familiarity with Enterprise Call Center operations and technology
Service Cloud Certification
Benefits
Medical, dental, and vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off and holidays
Paid learning days
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2025-12-26
Hypepotamus
2025-12-24
Company data provided by crunchbase