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Gateway · 1 week ago

Client Care Specialist

Conroe, TX

Full-time

Onsite

Entry Level

$19/hr - $19/hr

1+ years exp

Gateway Services Inc. is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. The Client Care Specialist is responsible for delivering professional customer service, building rapport with clients, and ensuring their needs are met through effective communication and coordination of service requests.

BankingFinanceFinancial Services

Responsibilities

Ensure excellent customer service, interacting via telephone, email, and in-person

Build rapport and assist customers with product orders

Interact and provide information in response to inquiries about products and services

Determine client needs, offering possible solutions or follow-up as needed

Coordinate client service requests, to ensure delivery is in accordance with client expectations

Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services

Ensure best practices processes and procedures on all administrative and operational activities within the department

Any other duties as assigned

Qualification

Customer serviceInterpersonal skillsMultitaskingProblem solvingEffective communicationCompassionTeamworkIntegrity

Required

Post-secondary degree or diploma in a related field

One year experience working within customer service environment involving client care

A high level of integrity, ethics, and compassion for the care of the deceased is required

Teamwork oriented

Strong problem identification and solving skills

Ability to effectively communicate, verbally and written

Ability to multitask with multiple systems, while interacting with customers

Highly motivated, energetic, and able to thrive in a fast-paced environment

Ability to build and maintain relationships with corporate departments, key business partners and customers

Benefits

Employee referral program – bring great people into our family and earn rewards

Medical, Dental, and Vision Plans with low co-pays designed to support you and your family

Company-paid Life, AD&D and LTD insurance for all full-time employees.

Critical Illness, Accident, and Pet Insurance available as voluntary benefits

401(k) with employer match – we invest in your future

Great Hearts and Minds Program – limited annual subsidy for your dependents’ education

Tuition assistance – up to $2,000 for approved education courses

Grow with Gateway Program – access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)

Established Talent Management practices allows our employees to thrive and grow while in our employ

Employee wellness and support programs accessible in an established Employee Assistance Program

Paid holidays and PTO so you can rest, recharge, and enjoy time with family

Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity

Sustainability is as important to us as it is to those communities that we serve

Opportunity to do something meaningful with your life - Support others in their time of need.

Company

Gateway

Gateway, headquartered in Jenks, Oklahoma, is a leading financial institution that provides banking and mortgage services to individuals and businesses.

Founded in 2019

Jenks, Oklahoma, USA

1001-5000 employees