Energy Job Search ยท 2 days ago
IT Systems Engineer
Iowa City, IA
Full-time
Onsite
Mid Level
$89K/yr - $136K/yr
3+ years expENGIE North America is a leader in the Zero-Carbon Transition, and they are seeking an IT Systems Engineer to provide hands-on technical support for users at the University of Iowa operations in Iowa City. The role involves ensuring reliable access to systems and hardware for employees, supporting a broad range of technologies, and collaborating with central IT teams and local partners.
Staffing & Recruiting
No H1B
Responsibilities
Provide technical support for end users, including password resets, hardware issues, software installations, and desktop or laptop troubleshooting
Respond to user-reported issues with a customer-focused approach and resolve problems efficiently
Image and deploy laptops, support user migrations, and manage hardware refreshes
Support Microsoft Teams room devices and on-site printer systems
Coordinate with users to assess computing needs and order appropriate hardware
Prioritize and manage support requests based on severity and business impact
Perform root cause analysis and implement preventive measures to reduce recurring issues
Take ownership of critical issues with proactive communication through resolution
Maintain accurate contact lists and alert documentation for team and customer communications
Assist in developing and improving help desk processes and procedures
Collaborate with ENGIE OT and ICS teams as needed and provide limited remote support to other ENGIE sites in North America
Participate in on-call rotation and provide after-hours support for urgent issues when required
Follow all ENGIE policies, procedures, and security standards
Perform additional duties as assigned
Qualification
Required
Bachelor's degree in business administration, computer science, information systems, or related field, or equivalent experience
Minimum of three (3) years of experience supporting personal computers, users, and networks
Strong customer service mindset with proven problem resolution skills
Experience supporting Windows 10 and 11, Microsoft Office 365, VPN, remote access tools, and basic networking
Familiarity with WAN connectivity concepts and multi-tiered application support
Experience working with help desk or problem management systems
Ability to prioritize tasks, manage time effectively, and work independently
Strong written and verbal communication skills
Preferred
Technical certifications or formal training in computer hardware or networking helpful
Benefits
Medical
Dental
Vision
Life insurance
Employer-paid short-term and long-term disability insurance
ESPP
Generous paid time off including wellness days
Holidays and leave programs
401(k) Retirement Savings Plan with a company match
Supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits
Company
Energy Job Search
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201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase