Western Governors University · 1 day ago
Student Success Coach
Orlando, FL
Full-time
Onsite
Mid Level
$55K/yr - $82K/yr
3+ years expWestern Governors University is committed to expanding access to higher education through innovative online programs. The Student Success Coach is responsible for supporting students in completing college-level courses and developing skills for academic success, guiding them through personalized coaching and curriculum.
Higher Education
Hiring Manager
McKenzie Pew
Responsibilities
Provides coaching and support for an average student load set by department standards, and to guide the progress in completing 2 or more college-eligible courses over a period of 2-4 months
Leverages motivational interviewing techniques to influence positive behavior change in students
Facilitates Academy's "college success" readiness curriculum, which is delivered during the students first month. The curriculum includes online modules, group coaching, assignments, and personal coaching sessions
Devotedly leads virtual small group sessions that create community and inspire students
Empathetically provide encouragement, reinforce positive behaviors and celebrate milestones of assigned students
Collaborates within the team of Success Coaches, supporting your teammates and providing input on opportunities for improvement
Embraces WGU Leadership Principles with a high emphasis on learning, courage, and student obsession
Analyzes and interrupts data to effectively improve student success and team productivity
Assist students with Academy systems and solve any administrative problems that occur
Performs other related duties as assigned
Qualification
Required
Bachelor's degree
Accredited coaching certification
Demonstrated experience facilitating, presenting, or teaching in a remote online environment
3+ Years coaching experience
Preferred
ICF Accredited Coach Training or NBHWC
Experience supporting adult learners in distance learning environments
Demonstrated experience working with at-risk learners
Familiarity with Salesforce or other customer relationship management tools
One year of professional working experience in a high-volume coaching center serving clients remotely OR Minimum one year employed at WGU Academy AND satisfactory/advanced proficiency with motivational interviewing that is demonstrated consistently for at least six months
Two years professional experience teaching or facilitating groups OR demonstrated satisfactory/advanced proficiency delivering social emotional learning curriculum consistently for at least six months
Benefits
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Company
Western Governors University
Western Governors University focuses on improving lives by creating pathways to opportunity for its students.
5001-10000 employees
H1B Sponsorship
Western Governors University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (12)
2022 (30)
2021 (17)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kauffman Foundation
2025-05-08Grant
Leadership Team
Stephen Herzig
Vice President of Enterprise Solutions
Kacey Thorne
Senior Director, Academic Strategic Initiatives
Recent News
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2025-10-29
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2025-10-03
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