Apply on Employer Site

ChenMed · 1 day ago

Service Team Coordinator- Remote- Call Center

United States

Full-time

Remote

Entry Level

$17/hr - $24.26/hr

2+ years exp

ChenMed is a family-owned and physician-led organization transforming healthcare for seniors. The Service Team Coordinator is responsible for handling customer service calls related to patient scheduling and inquiries, ensuring excellent customer service and support for better patient health.

Health CarePrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries

Responds to patient inquiries based on the ChenMed core model for care

Escalates issues/concerns as appropriate

Makes appropriate and timely decisions according to department standards, procedures and policies

Documents interactions using web-based technology

Maintains business relationship by providing prompt and accurate service to promote loyalty

Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions

Performs other duties as assigned and modified at manager’s discretion

Qualification

Customer service experienceVerbal communication skillsOrganizational skillsMicrosoft Office SuiteWeb-based CRM systemsMulti-taskingBilingual SpanishBilingual CreoleBilingual VietnameseActive listeningInitiative-taking solutions

Required

High school diploma or GED equivalent required

Must reside within the Continental United States within a state where the company is registered as a legal entity

A minimum of 2 years of customer service experience required; in a call center or similar environment highly preferred

A minimum of 2 years experience working in a fast-paced healthcare environment highly preferred

Experience with web-based customer relationship management systems

Competent-level business acuity

Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods

Exceptional verbal communication skills including active listening

Excellent organizational and multi-tasking skills

Passion for serving others, particularly seniors, with initiative-taking solutions

Ability to successfully operate in a demanding environment

Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position

Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business

Spoken and written fluency in English

Preferred

Bilingual a plus (Spanish, Creole, Vietnamese preferred)

In a call center or similar environment highly preferred

A minimum of 2 years experience working in a fast-paced healthcare environment highly preferred

Benefits

Great compensation

Comprehensive benefits

Career development and advancement opportunities

Great work-life balance

Company

ChenMed

Glassdoor2.9

ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.

Founded in 1985

Miami, Florida, USA

1001-5000 employees

http://www.chenmed.com/

H1B Sponsorship

ChenMed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (4)

2023 (13)

2022 (26)

2021 (31)

2020 (23)