WalkMe · 2 days ago
Customer Success Engineer
New York, NY
Full-time
Hybrid
Mid Level
$95K/yr - $120K/yr
3+ years expWalkMe, an SAP company, is a leader in Digital Adoption Platforms (DAP) that enhances user experience and productivity. The Customer Success Engineer (CSE) will drive customer engagement through consulting, implementation, and enablement services, ensuring tailored solutions for maximum impact and value realization.
AnalyticsE-LearningGuidesPredictive AnalyticsProduct DesignProduct ManagementProductivity ToolsSoftware
Responsibilities
Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption
Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes
Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices
Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact
Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes
Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows
Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption
Monitor customer health, usage, and workflows to proactively drive adoption and value realization
Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities
Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity
Qualification
Required
3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.)
Proven experience with consulting, solution implementation, and customer enablement
Basic understanding of CSS, HTML, JavaScript, and APIs
Strong understanding of SaaS platforms, integrations, and data workflows
Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions
Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value
Excellent communication and relationship-building skills with both business and product stakeholders
Strong project management and organizational skills
Passion for helping customers succeed and driving measurable business outcomes
Benefits
Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Comprehensive Health Care Coverage for our Employees and Families
401(k) program with company matching (up to $5,000)
Vacation policy to encourage a healthy work-life balance.
Company
WalkMe
WalkMe's AI-powered digital adoption platform guides organizations through workflows, eliminating friction to maximize software ROI.
1001-5000 employees
H1B Sponsorship
WalkMe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$307.5MKey Investors
Vitruvian PartnersEDBIInsight Partners
2024-06-04Acquired
2021-06-16IPO
2019-12-09Series G· $90M
Leadership Team
Dan Adika
CEO & Co-Founder
Rephael Sweary
President and Co-founder
Recent News
Company data provided by crunchbase