Florida State University · 1 day ago
IT Support Specialist
Tallahassee, FL
Full-time
Onsite
Mid Level
4+ years expFlorida State University is one of the nation's elite research universities, dedicated to delivering reliable, secure, and innovative technology solutions. The IT Support Specialist will serve as the first point of contact for technology support, manage workstations and infrastructure, troubleshoot issues, and assist with events and technology implementations.
EducationUniversities
Responsibilities
ITS-ITAPP [Information Technology Administration Partnership Program] partnership to deliver information technology services for the College of Business
Reports to the on-site ITS-ITAPP manager to consolidate services, leveraging centrally funded/managed systems and personnel
Serves as the first point of contact relating to distribution and support of information technology resources, providing problem solving and debugging along with delivering user support to faculty, staff, and students
Manage and support all workstations and technology infrastructure, provide assistance for special events and collaborate with stakeholders to evaluate and implement emerging technologies that advance the College’s mission
Responsible for troubleshooting and mitigating complex problems related to computer hardware and computer software applications
Performs initial computer hardware and software setup
Assists with analysis and development of procedures involving computing and network issues
Assists with the administration of departmental workstations, and access to hosted resources
Analyzes problems, develops solutions and implements computer software and hardware
Serves as liaison with University wide subject matter experts
Must possess independent judgment and be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies
Under the direction of the ITAPP manager, evaluates available and emerging technologies and determines if they are suitable for implementation in the technology environment at the College of Business
Responsible for configuration and installation of new equipment and software
Provides training to employees in the use of equipment, software applications, and systems
Assists with administration and support of computer labs and multimedia equipment
Assists with troubleshooting end-user issues relating to telephone system features and instruments, digital signage, videoconferencing, and remote connectivity of computers
Support may be given via telephone, using remote access tools, in person, and/or via e-mail
Establishes and maintains multi-user databases
Analyzes problems, develops solutions, and implements computer software and hardware as necessary
Uses automated help desk tracking system and other record keeping procedures relating to responsibilities
Assists with audiovisual (AV) support and technology services for college events, including equipment setup, operation, and troubleshooting
Also delivers general technical assistance for instructional spaces and related activities
Assists in properly tracking inventory
Monitors supplies and equipment inventories for help desk operations
Sanitizes equipment to be sent to surplus
Other duties as assigned
A State vehicle, golf cart, utility vehicle, or all-terrain vehicle will be used to reach site premises
A valid driver's license will be needed in order to operate vehicle
Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management
Appropriately utilizes associated tools in accordance with ITS standards
Qualification
Required
Bachelor's degree or high school diploma or equivalency and four years' experience or combination of post high school education and experience equal to four years
A valid Florida or Georgia driver's license or the ability to obtain one
Preferred
Knowledge of audiovisual (AV) equipment and event support
Experience with installation, configuration, and operation of AV systems, including cameras, audio mixers, AV switchers, microphones, and related components
Ability to troubleshoot and maintain both Mac and Windows workstations
Ability to adhere to ethical business practices and promote ethical behavior
Ability to demonstrate effective customer service skills
Ability to communicate effectively verbally and in writing
Ability to convey technical information to technical and non-technical users
Ability to document existing and new processes
Ability to establish and maintain effective working relationships
Ability to make purchasing decisions based on independent research and judgment
Ability to perform accurately in a detail-oriented environment
Ability to prioritize, organize and perform multiple work assignments simultaneously
Ability to utilize problem solving and technical skills
Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations
Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices
Knowledge of applicable computer applications and basic computer functions
Knowledge of applicable computer software and operating systems
Knowledge of standard concepts, practices, and procedures for computer support
Knowledge of standard concepts, practices, and procedures within the network and data field
Ability to perform assigned responsibilities with minimal to moderate supervision
Knowledge of information technology security measures
Knowledge of the processes involved with inventory management and control
Knowledge of computer operations, functions, and related peripherals
Benefits
FSU offers a robust Total Rewards package.
Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
Company
Florida State University
Florida State University is an American public space-grant and sea-grant research uivnersity.
5001-10000 employees
H1B Sponsorship
Florida State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (108)
2023 (106)
2022 (80)
2021 (33)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$108.2MKey Investors
National Science FoundationNational Institutes of Health
2024-02-23Grant· $6M
2023-01-27Grant· $72.7M
2021-10-14Grant· $14.5M
Leadership Team
Ebe Randeree
Associate Dean. College of Communication & Information
Jeff Latimer
Director of IT for College of Medicine and FSU Health
Recent News
2025-11-24
Company data provided by crunchbase