OSI Systems · 2 days ago
Help Desk Support Technician
Hawthorne, CA
Full-time
Onsite
Entry Level
2+ years expOSI Systems is a global provider of specialized electronic systems and components for critical needs in various industries. They are seeking a Helpdesk Support Technician to provide computer support, troubleshoot applications, hardware, and network issues, and assist with workstation setups and configurations.
HardwareHealth DiagnosticsManufacturingSoftware
Responsibilities
Configure, maintain and provide computer support to all users to ensure they have the ability to work at all times
Provide support for all applications running on end-user computers and all hardware associated with the applications
Monitor trouble tickets system and respond to all trouble reports within established goals
Imaging, data wiping, asset control, and detailed ticket documentation
New hire deployments
PC refresh deployment
Help develop IT solutions to meet the business objective
Perform system upgrades and migrations
Perform hardware upgrades (memory installs, hard drive upgrades) as required
Assist other IT divisions with troubleshooting, support, and maintenance of on-premise IT services, servers, and specialized hardware
Work individually or with a team on new and existing equipment, hardware, and software upgrades
Work on requisitions of equipment for new and existing users
Provide solutions to meet client needs
Maintain Help Desk tracking software with up-to-date information on ticket progress. Contribute to operational documentation as required
Provide overview of hardware and software to users
Maintain, troubleshoot, and provide technical support for the end user community in a Windows Active Directory environment
Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
Duties may be modified or assigned at any time to meet the needs of the business
Qualification
Required
High school diploma or equivalent required, with an A.S. in Computer Science or technology preferred
2+ years combined help desk, desktop, network, and systems/server support experience required
Must be able to work in a team environment and collaborate - Excellent interpersonal skills required
Competent Windows 10, Microsoft Office Suite, Active Directory, Azure AD troubleshooting skills
Must have attention to details, time management skills, be organized, and the ability to multi-task under pressure
Excellent written and oral communication skills
Highly motivated, with a positive, can-do attitude
Excellent customer interaction skills are required
Ability to be a self-starter and finisher, capable of working with minimum supervision
Must be able to lift desktops, laptops, monitors, printers and other IT related equipment weighing up to 25 lbs
Must be able to travel domestically on an as needed basis. Currently estimated at 10% -15% of the time
Company
OSI Systems
OSI Systems is a vertically integrated designer and manufacturer of specialized electronic systems and components for critical applications.
5001-10000 employees
H1B Sponsorship
OSI Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (5)
2022 (4)
2021 (4)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.67B2025-11-17Post Ipo Debt· $500M
2025-07-02Post Ipo Debt· $100M
2024-07-16Post Ipo Debt· $300M
Leadership Team
Victor Sze
EVP, General Counsel
Recent News
2025-11-21
2025-11-19
2025-11-19
Company data provided by crunchbase