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StandardAero · 1 week ago

Customer Project Manager

Augusta, GA

Full-time

Onsite

Mid Level

3+ years exp

StandardAero is a leader in aviation maintenance, providing top-tier service to clients. The Customer Project Manager will act as the primary liaison between maintenance teams and customers, managing service and delivery for multiple clients and aircraft while ensuring seamless project execution.

Aerospace

No H1B

Responsibilities

Act as the primary point of contact between customers and Crew Chiefs, ensuring clear communication and alignment on project objectives

Manage approximately five (5) clients at a time, balancing multiple projects while ensuring high-quality service and on-time delivery

Establish detailed operational objectives and action plans to meet project performance goals

Develop and oversee program plans and schedules, ensuring adherence to milestones and operational targets

Utilize control systems and reports to measure project progress, including project schedules, budgets, material orders, labor targets, and Contract Change Orders (CCO)

Identify potential project challenges and implement corrective actions in a timely manner

Ensure all company contract commitments are met and executed per customer agreements

Coordinate technical activities across departments, including production, procurement, quality control, logistics, and administration

Obtain customer approvals for work scope changes and overtime as needed

Provide alternative solutions and justifications for deviations from the project plan while developing recovery strategies

Drive sales by informing customers about company capabilities, special programs, and pricing incentives

Prepare customer quotations and administer warranty claims and special programs

Review invoices for accuracy, ensuring proper labor, materials, cost, and contract compliance

Investigate and resolve customer concerns and billing disputes in collaboration with internal teams

Ensure compliance with company-wide quality, environmental, and Safety Management System (SMS) policies

Qualification

Aviation ExperienceSalesforce (CRM)Project ManagementMicrosoft OfficeConflict ResolutionAnalytical SkillsCustomer RelationsCommunication SkillsOrganizational SkillsDecision-Making Skills