CPI Card Group · 3 days ago
Client Success Representative
Nashville, TN
Full-time
Onsite
Entry Level
1+ years expCPI Card Group is a payment technology company and leading provider of credit, debit and prepaid solutions. They are seeking a Client Success Representative to analyze client questions, provide solutions, and manage client relationships to ensure satisfaction.
Financial ServicesPaymentsPrinting
No H1B
Responsibilities
Oversee supply orders for existing clients and ensure timely shipment by coordinating with internal teams
Proactively reach out to client if their orders cannot be fulfilled and provide alternative solutions
Conduct internal research when issues arise and troubleshoot appropriately
Assist C@O Customer Service Team on communication and coordination of EMV chip conversions with exiting C@O clients
Complete monthly billing reports for accounting and bill clients upon completion of requested work
Support live clients with artwork/graphics requests
Submit artwork requests to Visa for approval
Ensure the timely and accurate delivery of client communications; document activity in internal CRM
Understand and manage client expectations and service needs by building and maintaining positive relationships (both internal and external)
Oversee client facing special projects such as Visa/MC mandates
Qualification
Required
High school diploma or general education degree (GED)
Minimum 1-3 years of experience in an administrative role in customer service, sales or sales support environment
Strong analytical problem-solving skills, identifying and resolving unique problems
Experience in delivering client-focused solutions based on client need
Strong customer service, critical thinking and problem-solving skills
Proficient in Microsoft Excel and Word; VBA/Macros
Ability to troubleshoot issues and determine root cause
Resourceful in establishing and nurturing key relationships both internally and externally
Willingness to perform additional tasks which may be outside of the defined role to grow the business and ensure client satisfaction
Elementary English proficiency communication skills necessary
Applicants must be authorized to work for any employer in the U.S
Preferred
Financial service industry experience
Benefits
Medical
Dental
Vision
Long Term Disability
Short Term Disability
Life Insurance
Accident Insurance
Critical Illness Insurance
FSA
HSA
Vacation and Holiday Pay
Tuition Reimbursement
401(k) with a competitive company match percentage
Company
CPI Card Group
Providing integrated payment solutions to credit and debit card issuers
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$310.2MKey Investors
Tricor Pacific Capital
2025-12-05Post Ipo Secondary
2024-10-01Post Ipo Secondary· $25.2M
2024-06-24Post Ipo Debt· $285M
Leadership Team
Marc Sheinbaum
Director
Recent News
2025-12-05
2025-12-05
MarketScreener
2025-11-04
Company data provided by crunchbase