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Encore Consulting · 21 hours ago

IT Technician III

Wisconsin, United States

Contract

Hybrid

Senior Level

5+ years exp

Encore Consulting is seeking an IT Technician III to provide support for enterprise applications and systems. The role involves managing support requests, diagnosing problems, and maintaining customer communications in a technology support environment.

ConsultingCRMInformation Technology

No H1B

Responsibilities

Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications

Experience providing diagnosis, problem resolution, and support for enterprise applications and systems

Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers

Qualification

Customer-facing supportTicketing systemsEnterprise applications supportNetworked environmentsAgile methodologiesLegacyModern technologiesProblem resolutionCustomer communicationsSystem performance monitoringVirtualizationNetwork communicationsDocumentation

Required

At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role

Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications

Experience providing diagnosis, problem resolution, and support for enterprise applications and systems

Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers

Preferred

Experience working on project-based teams that follow Agile methodologies

Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications