Dairy Farmers of America · 1 day ago
Manager, IT Asset Management
Dallas, TX
Full-time
Onsite
Mid, Senior Level
5+ years expDairy Farmers of America is seeking a Manager for their IT Asset Management team to oversee daily operations and staff. The role involves managing asset management services, ensuring operational efficiency, and developing staff while continually analyzing processes for improvement.
AgricultureDairyDietary SupplementsFood Processing
Responsibilities
Manage and direct the day-to-day activities of the IT Asset Management team
Maintain continual oversight of proper ticket documentation, workflow management, end-user engagement, and resolution quality
Collect and analyze asset management operational metrics, including staffing capacity, ticket volumes, and customer service performance
Identify and evaluate staff performance against established metrics such as ticket accuracy, audit results, customer feedback, and SLA adherence
Monitor and improve customer service delivery, process execution, communications, and achievement of service level commitments
Prepare regular operational and performance reports for management and provide meaningful team feedback and development goals
Partner with ServiceNow administrators to enhance workflows, improve automation, and eliminate inefficiencies through effective tool utilization
Collaborate with end-user computing stakeholders to document, deploy, and maintain standardized asset processes and training
Continually mentor and support asset management staff to ensure a high-quality customer experience
Serve as an escalation point for complex asset management issues
Conduct effective resource planning to maximize productivity across people, processes, and technology
Maintain schedules and ensure appropriate staffing levels to support asset management services
Hire, coach, and train team members to maintain strong service delivery and operational standards
Manage performance, career development, and succession planning for staff
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
Qualification
Required
Undergraduate degree in business, information technology, computer science, or related curriculum, or an equivalent combination of education and experience
5 to 8 years of IT asset management, operational management, or related experience, with demonstrated leadership or supervisory experience; 1+ year of management experience preferred
Strong leadership and coaching skills, including supervision, training, and personnel management
Knowledge of operational performance metrics and reporting
Solid understanding of reporting and budgeting practices
Skill in basic financial analysis including cost-effectiveness and cost-benefit evaluation
Excellent customer service orientation
Positive, professional, and supportive mentoring style
Strong problem-solving and decision-making capabilities
Clear and effective verbal and written communication skills
Strong interpersonal and collaboration skills
Ability to motivate others to achieve goals and commitments
Strong organizational and time-management skills
Must be able to read, write, and speak English
Preferred
1+ year of management experience preferred
Certification and/or license may be required during employment
Company
Dairy Farmers of America
Dairy Farmers of America is a milk marketing cooperative owned and served by farmers across the nation.
10001+ employees
H1B Sponsorship
Dairy Farmers of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$45MKey Investors
U.S. Department of Agriculture
2022-09-15Grant· $45M
Leadership Team
Dennis Rodenbaugh
Chief Executive Officer
Daniel Jones
Division Chief Financial Officer
Recent News
2025-12-15
Family Features
2025-11-04
Company data provided by crunchbase