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NEOGOV · 21 hours ago

Program Manager I - 60020538

Richland County, SC

Full-time

Onsite

Entry, Mid Level

$66K/yr - $120K/yr

2+ years exp

NEOGOV is seeking a Program Manager I to join the Department of Administration's Division of Enterprise Applications. The role involves leading cross-functional teams, providing functional support for the Logistics team, and managing system enhancements for the South Carolina Enterprise Information System (SCEIS).

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Act as a functional resource for the Logistics Team to provide operational support to SCEIS state agencies for the resolution of tickets/incidents presented to the SCEIS help desk through agency notification

Simulate or recreate user problems to resolve operating difficulties and identify problems

Assist with identifying and resolving problems for end users in day to day functions related to Logistics modules

Prepare and update all relevant documentation related to functional processes/support

Identify new or modified requirements including forms, reports, interfaces, conversions, and enhancements through blueprinting or agency approved requests to fulfill business needs

Collaborate with other functional teams to assure the integration and consideration of processes related to other functional areas

Work closely with consultants tasked to support configuration and development efforts

Identify new or modified requirements for system updates based on system performance and/or agency notification

Create supporting functional team documentation for each phase of the change/release management process

Develop scripts and perform testing related to the change/release management process

Participate in relevant change/release management meetings and work closely with the Change and Release Management Team to ensure close collaboration and adherence to standards

Participate in cross-training activities with other Logistics Team members rotating through designated module/functional processes to assure that all functional processes have back-ups

Prepare and administer a check list of tasks that a team member must achieve during cross training to have a successful transfer of knowledge

Provide support and assistance to the SCEIS Training Team in the planning and coordination activities needed to conduct instructor-led training courses or other mediums as required

Serve as the Logistics training facilitator as required

Update Logistics reference and training material, including PowerPoint, uPerform, and supplemental documents, to accommodate new or modified functionality

Provide relevant Logistics assessment and training directly to agency users

Communicate new processes or changes in the SCEIS system to users through User Group and SCEIS Communications

Other duties as required to keep SCEIS applications operational and functional

Qualification

SAPERP implementationAnalytical skillsOrganizational skillsCustomer serviceCross-trainingCommunication skillsTeamwork

Required

A bachelor's degree in business administration, information systems, computer science or related field and relevant experience; or equivalent work experience specific to implementing an ERP system and or relevant experience in governmental procurement

Must have strong analytical and organizational skills

Must be able to work with and coordinate the efforts of a diverse group of professionals

Must have SAP experience or experience in implementing an Enterprise Resource (ERP) system

Candidate must possess excellent customer service skills and approach to dealing with people at all levels by providing pleasant, professional and courteous interaction

Ability and willingness to learn and to maintain a high level of knowledge of SAP and related modules is essential

Ability to communicate verbally and in writing and to present in front of a large and small audiences

Must be able to work with a diverse group of professionals in any levels of an agency

Position may require overnight travel

Position may require employee to work evenings and weekends

Position may be required to report to work during emergency situations

Must have the ability to work in a team environment toward a common goal