Ardagh Group · 1 day ago
IT Support Engineer
Burlington, WI
Full-time
Onsite
Entry, Mid Level
$65K/yr - $70K/yr
1+ years expArdagh Group is a global leader in glass packaging solutions, producing packaging for the world’s leading brands. The IT Regional Support Engineer provides on-site service to plant and corporate office personnel, coordinating all support needs for assigned locations.
Manufacturing
Responsibilities
Provide end user support to office staff and plant personnel
Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system
Log equipment details and assignment in asset management system
Identify frequent issues and follow escalation procedure for problems/major incidents
Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.)
Undertake small projects based on business requirements as assigned by manager
Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
Participate in idea generation for improvements and execute agreed upon solutions to completion
Contribute to knowledgebase articles and documentation
Submit purchase requisitions as needed for approval by manager and complete timely receipts of goods in procurement system
Impart 24/7 on-call support for assigned weeks as the primary point of contact for high priority issues
Qualification
Required
Associate's degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor's degree and one (1) year IT support experience
Excellent critical thinking, problem-solving, and troubleshooting skills
Excellent written and verbal communication skills
Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365
Relocate before starting work to Burlington, WI 53105
Preferred
Certifications such as CompTIA A+ or Network+ and Microsoft MD-100: Windows 10 or Microsoft Office Specialist: Expert
Willingness to obtain one or more common industry certifications within first 60 days of employment
IT Help desk: 1 year
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Company
Ardagh Group
Ardagh Group manufactures metal and glass packaging solutions for various industries worldwide.
10001+ employees
H1B Sponsorship
Ardagh Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (5)
2023 (5)
2022 (15)
2021 (4)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$2.34B2025-07-28Debt Financing· $1.5B
2024-04-15Debt Financing· $839.36M
2017-03-14IPO
Leadership Team
Shaun Murphy
Chief Operating Officer
P
Paul Clarke
Group Director (AMPSA), Risk Management
Recent News
2025-12-15
2025-11-27
2025-11-27
Company data provided by crunchbase