POAH Communities ยท 1 day ago
Operations Support & Training Specialist
Chicago, IL
Full-time
Onsite
Entry, Mid Level
2+ years expPOAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. They are seeking an Operations Support & Training Specialist to strengthen their affordable housing portfolio, requiring travel across their 13-state footprint to support properties and ensure high-quality customer service.
Real Estate
Responsibilities
Process income certifications/recertifications for multiple affordable housing programs
Process monthly Section 8 Housing Assistance Payment Billing
Process accounts receivable and accounts payable
Prepare lease packages and supplemental documents for new move-ins
Ensure that systems are in place or created to maximize resident and employee safety and health, and to preserve the physical assets
Work patiently, professionally and cooperatively with residents and staff to provide high quality customer service based on immediate needs
Preserve and respect resident and applicant confidentiality
Enforce and adhere to company policies, rules and regulations
Complete other tasks or special projects as assigned by the Director of Compliance, Regional Property Supervisor or Property Manager
Qualification
Required
High level of property management expertise, analytical ability and financial acumen
Solid verbal, written and customer service communication skills and familiarity with Microsoft Office suite
Strong analytical and mathematical skills as it relates to calculating lease balances, move-in costs, analyzing leases, identifying discrepancies on invoices and pro-rating leases
Confidence in creating effective solutions for how to deal with challenges or problems
Must be flexible to accept work assignments to different work locations daily and adjust to different work settings
Must be available to be assigned a Monday thru Friday, 9:00 AM to 6:00 PM EST work schedule
Must possess reliable means of transportation for local travel required (up to 95%)
Preferred
Familiarity with Yardi software or similar property management, real estate software
Bachelor's Degree and certified as a Tax Credit Specialist and/or Certified Occupancy Specialist
Experience: At least 2 year(s) preferred
Benefits
Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Employee referral bonus, suggestion rewards, employee recognition programming
Tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Company
POAH Communities
POAH Communities is a real estate firm with properties across Kansas city.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amos Allen
Chief Financial Officer
Rochelle Beeks
Senior Vice President & COO
Company data provided by crunchbase