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NISC · 1 day ago

Sr Enterprise Application Specialist

Cedar Rapids, IA

Full-time

Hybrid

Senior Level

NISC develops and implements enterprise-level and customer-facing software solutions for energy cooperatives and communication organizations. The Senior Enterprise Applications Specialist will provide administration, research, development, testing, maintenance, and support for NISC's ServiceNow platform, contributing to the efficiency and productivity of internal systems and applications.

ComputerSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Assists users with basic and moderate application support efforts across select enterprise software applications, including logins troubleshooting, training, and research

Ability to write documentation for processes and testing scenarios while serving as point of contact in reviewing and maintaining SOPs (Standard Operating Procedure) and requirements across all enterprise applications as needed

Ensures highest customer service experience and satisfaction while handling advanced customer support inquiries

Assist with the software release process by ensuring that release notes and update sets are properly documented as well as available to internal and external clients

Assist with performing data hygiene across enterprise tools and frameworks

Translate stakeholder input into clear, functional requirements using standardized Scrum formats

Assist in collaborative sessions with stakeholders across departments for training, and identifying business needs, challenges, and desired outcomes

Assist with creating wireframes, flowcharts, and other visual aids to support requirement clarity and stakeholder engagement

Assist with all general database maintenance (cleaning obsolete queries, maintaining records according to style guides, accurately updating information on all records)

Performs on-site or remote training to users in real time and provides access to other training resources as needed

Assist with root cause and problem-solving activities to continually improve processes and quality

Responds to users in an accurate, effective, and timely manner

Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role

Demonstrates courtesy, patience, and generosity

Utilizes logic and reasoning to work through and resolve problems

Reviews own work for accuracy, completeness, and inconsistencies or discrepancies that indicate problems with quality of work

Demonstrates thorough attention to details that are important to others, ensuring they are accurate and correct

Commitment to NISC's Statement of Shared Values

Other duties as assigned

Qualification

ServiceNowCRM platformsJiraSCRUMEnterprise system designMultitaskingProblem-solvingCommunication skillsAttention to detailTeamwork

Required

Ability to multi-task

Adapt to new processes quickly

Create, modify and share technical requirements

Effective problem-solving skills

Excellent verbal and written skills to communicate with a wide variety of technical and non-technical audiences