VSEEN · 1 day ago
Digital Print Project Manager/Customer Service
New York, NY
Full-time
Onsite
Mid, Senior Level
$50K/yr - $60K/yr
5+ years expVSEEN is a company based in New York specializing in print services, and they are seeking a Digital Print Project Manager/Customer Service to handle print and specialty projects from inception to satisfactory completion. The role involves managing customer relationships, generating revenue, and ensuring smooth communication between departments to meet customer objectives.
AdvertisingGraphic DesignPrintingWeb Design
Hiring Manager
Anthony Viola
Responsibilities
Handle print and specialty projects from inception (original request) through quoting, questions, being awarded the job, proofing, production, and satisfactory receival of the job
Establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for interaction and ensuring that all customer requirements are completely met
Manage telephone calls professionally, efficiently and with good communication skills
Work as a sales liaison in order to generate revenue
Receive specs and administer price quotes within 24-48 hours of receipt of request
Recommend or guide clients within the specs of the project
Negotiate with client on pricing, timing and all deliverables clearly and concisely
Serve as the primary internal representative of our organization and convey to the customer a sense of expertise in our printing services and capabilities
Communicate effectively with Management, Sales, and Production by informing and updating them regularly to ensure that sales and customer objectives are met
Work with all departments to ensure the clients receive the smoothest process possible from inquiry to payment
Use established systems in order for accurate reporting on quotes, jobs won/lost, errors, etc
Follow established systems and procedures
Qualification
Required
Knowledge of the digital print and offset print process and print buying skills (5 years)
Organized
Time Management Skills
Prioritization Skills
Communication Skills – verbal and written
Ability to take direction from management
Compliance with all processes
Escalation Skills
Negotiating Skills
The ability to maintain a cool, calm demeanor under pressure situations
Must be able to work both autonomously and in a team environment
Preferred
Graphic Design knowledge and familiarity of Adobe Suites a plus
Purchasing and vendor process negotiating a plus
Company
VSEEN
We are a full-service marketing production company specializing in print, creative, gifting, and events — driven by expertise, built on trust.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase