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Macy's · 1 day ago

Retail Cosmetics Sales Associate, Bay Plaza

Bronx, NY

Full-time

Onsite

Entry Level

$17/hr - $23/hr

1+ years exp

Macy's is a storied retail company that has been part of America's traditions for over 160 years. They are seeking a Retail Cosmetics Sales Associate, who will provide expert beauty advice and create personalized shopping experiences for customers while driving sales and building lasting relationships.

Consumer GoodsFashionRetail

Responsibilities

Serve as both an educator and a beauty expert - offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations

Proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service - always with the goal of exceeding expectations and achieving sales goals

Maintain a shoppable space by maintaining the counter and sales floor, refresh signage and pricing, and assist with merchandise moves as needed to support a seamless customer experience

Share Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name

Support one another with honesty, care, and collaboration so we can better serve our customers and communities

Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education

Meet and surpass daily sales goals by delivering exceptional service

Acquire new customers by opening credit accounts and sharing loyalty benefits

Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

Qualification

Customer service experienceSales skillsProduct knowledgePoint-of-sale technologyClienteling toolsEffective communicationTeam collaborationRelationship building

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products

Meeting and surpassing daily sales goals by delivering exceptional service

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

At least 1 year of customer service or selling experience required

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions