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Capital One · 1 day ago

Content Designer, Product Design - Principal Associate level

McLean, VA

Full-time

Onsite

Mid, Senior Level

$131K/yr - $150K/yr

3+ years exp

Capital One is seeking a Content Designer to join their Experience Design team, which focuses on creating meaningful product experiences. The role involves leveraging content design expertise to craft compelling digital content and collaborating with various stakeholders to drive innovative solutions.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Leverage strong writing and deep expertise in user experience design skills to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows

Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback

Facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes

Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations

Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment

Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions

Qualification

Content Design ExpertiseUser Experience DesignDesign System ContributionPrototyping Tools (Figma)Collaboration with PartnersHuman-Centered DesignProblem-SolvingCommunication Skills