ACP CreativIT · 1 day ago
Senior Network Support Engineer - CISCO
Downers Grove, IL
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $110K/yr
5+ years expACP CreativIT is seeking a Senior Network Support Engineer who will focus on providing both reactive and proactive customer support for network technologies. The role involves managing customer tickets, utilizing network administration tools, and ensuring efficient incident resolution.
AudioInformation TechnologySoftwareUnified Communications
Responsibilities
Manage a queue of incidents and requests related to network technologies
Use remote access tools to access network systems at customer sites
Respond to incidents of varying priority and difficulty initiated by customers
Respond to alerts of varying priority and difficulty generated by monitoring systems
Fulfill simple to moderate requests and changes
Participate in a 1-week on-call rotation once every 10-12 weeks
Occasional work outside of business hours as required by customer
Occasional local on-site work as required by customers
Participate in team meetings and activities
Other duties as assigned
Qualification
Required
5+ years' experience with network design, configuration, and/or maintenance activities
Strong network troubleshooting skills are required
Strong experience with Cisco network solutions is preferred
Network routing and switching (BGP, OSPF, EIGRP, RIP, HSRP)
Security and Firewall configuration and management experience
VPN technologies including IPSec and SSL on Cisco ASA and IOS
Physical layer troubleshooting, including T1/PRI, T3, and Ethernet
Knowledge of the networking requirements of VoIP, Video, QoS
Cisco Nexus skills including VPC a plus
Cisco Wireless infrastructure skills a plus
Cisco Firepower experience a plus
Meraki experience a plus
Network Virtualization skills including Cisco MDS, 1000V a plus
CCNP Route Switch or CCNP Security or equivalent experience required
Demonstrable experience with Juniper, F5, Aruba or other non-Cisco platforms a plus
Good communication and customer facing skills
Experience self-managing a ticket queue, working on multiple issues at once, while providing regular updates to customers and co-workers
Strong troubleshooting/problem solving skills
Team-oriented helpful attitude; willingness to teach and learn from others
A strong focus on attention to detail and excellence of delivery
Willingness to learn complimentary technologies and further professional development
Ability to follow documented procedures, ensuring compliance with customer requirements and change control procedures
Strong documentation skills, knowledge of Visio, and ability to create diagrams and documentation to drive efficiency of operations
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
ACP CreativIT
Acp Creativit is an IT services and IT consulting company.
201-500 employees
H1B Sponsorship
ACP CreativIT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Matt Zafirovski
Chief Executive Officer
Company data provided by crunchbase