This job has closed.

Progressive Insurance · 1 day ago

Telecom / IVR Quality Assurance Analyst or Senior

United States

Full-time

Remote

Mid, Senior Level

$81K/yr - $120K/yr

2+ years exp

Progressive Insurance is dedicated to helping employees move forward and live fully in their careers. As an intermediate or senior IT quality assurance analyst on the Enterprise Contact Center Application team, you’ll perform software testing activities and ensure that information systems meet user requirements.

Auto InsuranceAutomotiveCommercial InsuranceHealth InsuranceInformation TechnologyInsuranceLogistics

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Perform IVR & Contact Routing software testing activities using a variety of testing approaches and techniques

Provide functional, black-box, and user acceptance testing

Ensure information systems, products, services, and end-user requirements function as expected

Uncover risks related to unintended consequences

Recognize and reduce redundancies in testing efforts

Create efficiency without compromising effectiveness

Qualification

QA testingContact Center applicationsTest management toolsAgile ScrumSQL queriesManual test casesAutomated testing toolsSplunkPostmanLean principles

Required

Bachelor's Degree or higher in a Business or Information Technology discipline or related field of study and a minimum of 2 years of work experience analyzing, testing, and implementing business system changes or user acceptance testing

In lieu of the above, a high school diploma or GED or higher and the completion of a technical training program, and a minimum of 2 years of related work experience analyzing, testing, and implementing business system changes or user acceptance testing

In lieu of the above, a high school diploma or GED or higher and a minimum of 4 years of related work experience analyzing, testing, and implementing business system changes or user acceptance testing