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First Interstate · 21 hours ago

Retail Manager II

Sioux Falls, SD

Full-time

Onsite

Mid, Senior Level

4+ years exp

First Interstate is a financial institution, and they are seeking a Retail Manager II responsible for delivering outstanding customer service and achieving growth goals. This role includes managing branch operations and developing Financial Service Representatives while maintaining client relationships.

BankingCredit CardsFinancial ServicesWealth Management

Responsibilities

Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring clients to the appropriate department or division

Manages the effective use of client relationship management software including First 15, recording appropriate activities, incidents, referrals and marketing

Ensures operational efficiency, compliance, and quality standards are met

Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's security policy

Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities

Keeps up to date on regulation changes, follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training

Learns, demonstrates, and fosters the First Interstate Bank's corporate culture in all actions and words

Takes personal initiative and is a positive example for others to emulate; embraces the Bank's vision, mission and values

Ensures positive community relations in the branch market area; works in a coordinated effort with all branches to in the market to foster One First Interstate in the community

Manages a branch, possibly two, in a market

Manages and fosters growth in the top 25 customer relationships of the branch

Manages the selections, placement, performance, development, promotion, and termination of branch employees; collaborates with the Retail Hub Manager and/or Bank President

Coaches and mentors all branch employees in learning the skills required for their level of role, including technical expertise of consumer and small business lending and opening deposit accounts; includes effective use of the dashboard to monitor and measure performance

Qualification

Sales skillsCoachingConsumer lendingSmall business lendingMentoringClient relationship managementAttention to detailEffective communicationTactDiplomacyBasic algebraGeometryReport writingComputer proficiencyNotary CertificationConfidentialityProblem-solving