Apply on Employer Site

Resolve Tech Solutions · 1 day ago

System Administrator

Texas, United States

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Resolve Tech Solutions is looking for a Systems Administrator specializing in Azure Virtual Desktop. This role is responsible for administering and optimizing enterprise systems and virtual desktop environments, ensuring platform stability, and collaborating with various teams to deliver an exceptional end-user computing experience.

Artificial Intelligence (AI)Cloud ComputingCloud ManagementConsultingData Center AutomationEnterprise Resource Planning (ERP)Information TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Rohit George

Responsibilities

Administer, monitor, and optimize Azure Virtual Desktop (AVD) environments, including host pools, session hosts, application groups, FSLogix profiles, and user access

Manage Windows Server and Windows Client operating systems across on-prem and cloud-based environments

Perform patching, upgrades, and lifecycle management of systems and virtual infrastructure to ensure security and stability

Monitor system performance and capacity, proactively identifying and remediating issues before service impact occurs

Diagnose and resolve complex system, application, and virtual desktop issues escalated from Tier I/Tier II support teams

Perform root-cause analysis for recurring incidents and participate in problem management initiatives

Escalate unresolved or critical issues to Level 3 engineering or vendors with detailed technical handoff and documentation

Administer Active Directory, Azure AD / Microsoft Entra ID , Group Policy, and conditional access policies

Support endpoint and device management using enterprise tools (e.g., Intune, NinjaOne, SCCM)

Ensure secure access for remote and hybrid users via VPNs and cloud-based access solutions

Manage and prioritize system-related incidents and requests within ITSM platforms, ensuring SLA/OLA compliance

Create and maintain technical documentation, system diagrams, runbooks, and knowledge base articles

Collaborate closely with Infrastructure, Security, and Service Desk teams to improve platform reliability and end-user experience

Mentor and provide technical guidance to junior technicians and support staff

Qualification

Azure Virtual Desktop (AVD)Windows Server OSActive DirectoryMicrosoft 365 servicesNetworking fundamentalsITSM toolsEndpoint management toolsTechnical troubleshootingMulti-priority managementAutomationScriptingVirtualization platformsIndustry certificationsCommunication skills

Required

3–5 years of experience in Systems Administration, Infrastructure Support, or Tier II/III enterprise IT roles

Strong hands-on experience with Azure Virtual Desktop (AVD) administration and troubleshooting

Strong hands-on experience with Windows Server and Windows Client OS

Strong hands-on experience with Active Directory, Azure AD / Microsoft Entra ID

Strong hands-on experience with Microsoft 365 services (Exchange Online, OneDrive, Teams)

Strong hands-on experience with networking fundamentals (DNS, DHCP, VPNs, routing)

Strong hands-on experience with ITSM and endpoint management tools (ServiceNow, NinjaOne, Intune)

Proven ability to perform deep technical troubleshooting and root-cause analysis

Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders

Ability to manage multiple priorities independently in a fast-paced, evolving environment

Preferred

Associate degree in Information Technology or related field or equivalent hands-on experience

Industry certifications such as CompTIA A+, Network+, Security+

Microsoft certifications (Azure Administrator, Modern Desktop Administrator)

Experience with virtualization and cloud platforms: VMware, Hyper-V, Citrix

Experience with Azure (preferred), AWS, or GCP

Familiarity with automation and scripting (PowerShell preferred)

Company

Resolve Tech Solutions

Resolve Tech Solutions (RTS) is a technology services company focusing delivering SAP as a managed cloud service in public cloud.

Founded in 2010

Addison, Texas, USA

501-1000 employees

http://www.resolvetech.com

H1B Sponsorship

Resolve Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (36)

2023 (52)

2022 (18)

2021 (15)

2020 (47)