Filevine · 1 day ago
IT Services manager
Salt Lake City, UT
Full-time
Onsite
Mid, Senior Level
7+ years expFilevine is forging the future of legal work with cloud-based workflow tools. They are seeking an IT Service Manager to provide internal IT support functions, align IT with business goals, and enhance user enablement through effective management and administration of enterprise productivity tools.
Artificial Intelligence (AI)Document ManagementLegal TechProject ManagementSaaSSoftware
Responsibilities
Work with all departments to align IT with business goals and objectives
Work with our Security team to align IT with related security requirements
Manage and administer our primary enterprise productivity tools
Provide leadership for the Analyst and Helpdesk groups, communicating the goals and assignments passed down from the management and executive teams
Design and propose tooling and automation that improve efficiency and user enablement
Monitor ISP and network performance, mitigating internet outages and/or performance degradation using HA/FT and other related redundant technologies
Assist with Tier 2+ support request ticket queue, providing excellent customer service and timely support for our global workforce via our ticketing system, DM requests, and/or in-person support
Administration of our Device Management systems (MDM) that governs all endpoint devices, designing, managing, testing, and deploying solutions, policies, upgrades, and patches company wide
Assist Security Engineering and Compliance teams with departmental initiatives, evidence gathering for audits, and alignment with compliance requirements
Create and maintain internal IT articles, policies, and related documentation relative to the systems and applications we manage
Ensure that employees are following Filevine’s computer use, information security, and privacy policies
Qualification
Required
Experience and knowledge of TCP/IP, wireless networking, and system troubleshooting
Thorough knowledge and recent experience with general IT systems, computer software/hardware and network applications
Recent and relevant experience with MDM technologies
Recent and relevant experience and knowledge of MacOS and Windows operating systems
Experience with Service Desk ticketing systems
Experience with enterprise software solutions and general database concepts
Ability and willingness to provide on-call support and work a variety of hours, including nights and weekends, as business needs require
Ability to lift 40 lbs +
Ability to quickly and efficiently identify issues and solve problems
Critical thinking mindset
Strong work ethic, analytical mindset, attention to detail with a proven track record
Positive outlook with the ability to work in a team-based, fast-paced environment
Preferred
BS degree in Computer Science or similar technical field, or relevant work experience
7+ years IT experience
Experience operating within the compliance requirements of SOC 2 and ISO 27001 (FedRAMP also preferred)
Certifications including networking are preferred: COMPTIA (A+, Network+, Security+, etc.), ITIL, CCNA
Benefits
Medical, Dental, & Vision Insurance (for full-time employees)
Competitive & Fair Pay
Maternity & paternity leave (for full-time employees)
Short & long-term disability
Opportunity to learn from a dedicated leadership team
Centrally located open office building in Sugar House (onsite employees)
Top-of-the-line company swag
Company
Filevine
Filevine provides a legal operating platform integrating AI for case, document, and lead management.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$636.08MKey Investors
Insight PartnersStepStone GroupSignal Peak Ventures
2025-09-23Series E· $260M
2024-06-01Series Unknown· $150M
2022-04-14Series D· $108M
Leadership Team
Nathan Morris
Co-Founder and Chief Culture Officer
Jonathan Ord
Board Member
Recent News
LegalTech Breakthrough
2025-11-14
Company data provided by crunchbase