Bilingual Customer Service Rep (French-English) jobs in United States
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Bosch USA · 2 days ago

Bilingual Customer Service Rep (French-English)

positionItasca, IL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Bosch USA is a global provider of technical and digital services, and they are seeking a Bilingual Customer Service Representative (French-English) to deliver exceptional emergency roadside assistance experiences. The role involves coordinating emergency assistance services and providing excellent customer service primarily through phone interactions in a call center environment.

EnergyRenewable EnergyStaffing Agency
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Responsibilities

Answer inbound calls; and provide solutions to customers and clients
Document actions by completing forms, reports, logs, and records
Maintain a high morale within team
Obtain situational information by ascertaining the nature of the problem, implement correct course of action
Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions

Qualification

Bilingual (French-English)Customer serviceMS Office proficiencyTyping skills (40 wpm)Emotional controlOrganizational skillsAttention to detailTeam playerSelf-starter

Required

High school diploma or equivalent
Excellent verbal and written communication skills in both French and English
Punctuality, organizational skills, and ability to prioritize and multi-task
Work well under pressure and stressful situations; exhibit emotional control
Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy
Work comfortably on a computer with accurate typing skills of 40 wpm
Attention to detail and accuracy
Professionalism in dealing with both internal and external contacts required
Strong team player with ability to interact with all levels of staff in the company
Self-starter; takes ownership of his/her work product
Prolonged periods of sitting at a desk and working on a computer
Applicants must be 18 years or older

Preferred

Prior dispatching experience is a plus

Benefits

Generous 401k match
Onsite gym
Massage chairs

Company

Bosch USA

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The Bosch Group’s strategic objective is to create solutions for a connected life.
dateFounded in 2004
location
Farmington Hills, Michigan, USA
people-size10001+ employees
web-link
http://bosch.us

Funding

Current Stage
Late Stage

Leadership Team

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Ulrike "Uli" Jaschek
CEO- Bosch Automotive Workshop Services LLC
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Manuel Dietz
VP Bosch Digital | Regional CIO Americas
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Company data provided by crunchbase