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Ameriflex · 2 days ago

EDI Support Analyst

Dallas, TX

Full-time

Onsite

Entry, Mid Level

$70K/yr - $70K/yr

1+ years exp

Ameriflex is seeking an EDI Support Analyst to assist the EDI team with the implementation of Electronic Data Interchange processes. The role involves collaborating with clients and internal teams to ensure high uptime performance and optimize EDI processes.

FinTechHealth CareInformation TechnologyPayments

Growth Opportunities

Responsibilities

Uptime Management: Ensure that all production EDI processes operate with 100% uptime, meeting or exceeding processing expectations as per SLAs (Advanced)

Stakeholder Communication: Instill confidence in internal and external stakeholders by demonstrating expertise in EDI processing and the company's core business lines, ensuring all processes align with SLA and client expectations (Advanced)

Liaison Role: Serve as the primary point of contact between internal departments, EDI vendors, and Plan Administrators, facilitating smooth communication and issue resolution (Intermediate)

Process Improvement: Analyze and recommend improvements to existing products and processes, taking action to enhance EDI operations and workflows (Intermediate)

Backup and Redundancy Management: Ensure that all critical EDI processes have sufficient backup systems in place to maintain stable operations during both expected and unexpected changes (Advanced)

Documentation and Client Support: Provide updated, accurate documentation related to EDI technologies and processes to both internal teams and external clients, ensuring easy reference and alignment with best practices (Intermediate)

Technology Research and Recommendations: Stay current on emerging EDI technologies, researching and recommending new tools or processes that could improve efficiency and performance (Intermediate)

Quality Assurance and Testing: Conduct thorough quality assurance (QA) testing on EDI processes, providing detailed feedback to file providers for continuous improvement (Advanced)

System Administration: Manage tasks related to user setup, including creating user accounts, managing passwords, and configuring FTP and file server directory structures (Intermediate)

Qualification

EDI ExpertiseClient ManagementAttention to DetailNetworking ProtocolsProcess ImprovementSystem AdministrationTechnical CommunicationDatabase StructuresBusiness AcumenTechnical ProficiencyAgile Methodology ExperienceCertificationsProblem SolvingTeam Collaboration

Required

General understanding of networking protocols, such as TCP/IP and FTP

Basic understanding of relational database structures, with the ability to navigate and extract relevant data

Ability to explain complex EDI processes in a clear, concise manner to non-technical audiences

Familiarity with EDI terminology, formats (e.g., ANSI X12, EDIFACT), and HIPAA-compliant file formats, ensuring adherence to industry standards

Solid understanding of the company's business model, with an emphasis on healthcare plans and benefits administration

Highly organized, with exceptional attention to detail in managing multiple priorities and maintaining accurate documentation

Proven ability to independently manage priorities, resolve issues, and meet deadlines in a fast-paced environment

Ability to effectively address client needs, de-escalate irate situations, and provide high-quality customer service

Strong listening skills and the ability to respond appropriately to team concerns and facilitate a collaborative work environment

Proficient in Gmail, Google Docs, and Microsoft Excel, with experience in EDI comprehension and internet-based product navigation

Bachelor's Degree: Required, preferably in Information Technology, Computer Science, or a related field, or equivalent industry experience and knowledge

1-4 years of hands-on experience in EDI application interface development, with demonstrated success in implementing and maintaining EDI processes

Preferred

Familiarity with agile practices for managing EDI-related projects

Relevant certifications in EDI technology or process improvement

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Matching

Flexible Spending Accounts

Health Savings Accounts

Disability & Life Insurance

Employee Assistance Program

LegalShield

ID Shield

Commuter Reimbursement Plan

Tuition Reimbursement

Bonus Pay - This position falls under our "Corporate Bonus Plan" which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment

Wellable membership

Telescope Health (telehealth) through Accresa

Intellect (mental health) application

Employee engagement activities, including voluntary events, raffles, book club, and more!