JAMS · 1 day ago
Client Experience Coordinator
Dallas, TX
Full-time
Onsite
Entry Level
2+ years expJAMS is a company that values collaboration, innovation, and dedication, and they are seeking a Client Experience Coordinator to provide high-level concierge service and administrative support. The role involves coordinating hybrid hearings, managing client services, and maintaining the Resolution Center's appearance and functionality.
Business Development
Responsibilities
Provides professional concierge-level client services (e.g., client and neutral check-in, room assignments, front desk logistics, and responsibilities). Assists in the moderation of hybrid hearings, answers rollover calls and routes inquiries as appropriate
Coordinates hybrid hearings (e.g., logging conference rooms, panelists and clients into online sessions). Supports all clients with technological needs, addresses assistance requests and troubleshoots inquiries throughout the day. Liaises with the IT department for tech support and logistics
Performs administrative tasks, prepares and distributes mail, maintains document retention, and ensures supplies are available for internal and external clients as necessary. Assists on additional projects and participates in committees as designated by their manager. Provides touchpoints to clients as instructed by management to ensure that their local Resolution Center (“RC”) is prepared to satisfy the clients’ needs
Coordinates food and beverage service (e.g., cafés, snacks, and beverages), restocks, cleans, and oversees the set-up and breakdown of lunch buffets
Maintains facilities, including liaising with building management, security and janitorial staff. Partners with management to address facility issues including but not limited to repair requests
Assists management with addressing safety plans and evacuation procedures. Contacts the HR department, in partnership with management to seek clarification on any of JAMS workplace safety practices. Provides support to assigned Resolution Center and serves as a resource to client experience team
Other duties as assigned within similar scope
Qualification
Required
High School or equivalent (GED)
Computer literate and proficient in all software programs required for the position. (Required proficiency)
Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment. (Required proficiency)
Verbal and written communication skills. (Required proficiency)
Ability to troubleshoot technical issues while working with remote IT support. (Required proficiency)
Ability to operate virtual media software, connecting to Zoom sessions, and connecting audio calls to video calls. (Required proficiency)
Preferred
2-3 years of working in an administrative, clerical, or alternative dispute resolution role
2-3 years of working in a legal and client service role
2-3 years of working with Information Technology, audio, video, and video conferencing
Prior experience with multimedia support (e.g. Zoom, HDMI connection to display, Creston). (Plus proficiency)
Ability to proactively verify and test existing A/V equipment. (Plus proficiency)
Company
JAMS
JAMS international panellists are experts in international arbitration and mediation.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher K. Poole
Retired CEO at JAMS
Kimberly Taylor
CEO and President
Recent News
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2025-10-23
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