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Uline · 1 day ago

IT Service Desk Technician

Milwaukee, WI

Full-time

Onsite

Mid Level

$24/hr - $30/hr

3+ years exp

Uline is North America’s leading distributor of shipping, industrial, and packaging materials, offering opportunities for growth in a collaborative IT environment. As an IT Service Desk Technician, you will troubleshoot technology issues, manage IT incidents, and support IT operations.

Office Supplies

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Provide support and troubleshooting for desktop, laptop and data center hardware / software issues

Create incident tickets to document issues and route tickets to appropriate support group

Handle major IT incident management to quickly resolve issues that impact the business

Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution

Conduct user account set-up, security maintenance and systems monitoring

Qualification

ITIL Service ManagementIncident ManagementChange ManagementServiceNowData Center OperationsTroubleshootingUser Account Management

Required

High school diploma or equivalent

3+ years of experience as IT Service Desk Technician or Data Center Operator

Experience with incident, change and problem management in a multi-location data center

Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow

Preferred

Bachelor's degree preferred

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Multiple bonus programs.

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

On-site café and first-class fitness center with complimentary personal trainers.

Over four miles of beautifully maintained walking trails.

Company

Uline

Glassdoor3.5

U-Line's large and flexible capacities and seamless integration capabilities - preserve the right product, in the right place.

Founded in 1980

Pleasant Prairie, Wisconsin, USA

5001-10000 employees

http://www.uline.com

H1B Sponsorship

Uline has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (47)

2024 (40)

2023 (33)

2022 (40)

2021 (35)

2020 (23)