IT Service Desk Technician jobs in United States
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Uline · 2 weeks ago

IT Service Desk Technician

positionMilwaukee, WI
timeFull-time
remoteOnsite
seniorityMid Level
money$24/hr - $30/hr
date3+ years exp

Uline is North America’s leading distributor of shipping, industrial, and packaging materials, and they are seeking an IT Service Desk Technician to troubleshoot technology issues. The role involves providing support for hardware and software issues, managing IT incidents, and supporting IT operations.

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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Provide support and troubleshooting for desktop, laptop and data center hardware / software issues
Create incident tickets to document issues and route tickets to appropriate support group
Handle major IT incident management to quickly resolve issues that impact the business
Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution
Conduct user account set-up, security maintenance and systems monitoring

Qualification

IT Service Desk experienceITIL complianceServiceNowIncident managementChange managementProblem managementUser account setupSystems monitoring

Required

High school diploma or equivalent
3+ years of experience as IT Service Desk Technician or Data Center Operator
Experience with incident, change and problem management in a multi-location data center
Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow

Preferred

Bachelor's degree preferred

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
On-site café and first-class fitness center with complimentary personal trainers.
Over four miles of beautifully maintained walking trails.

Company

Uline

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U-Line's large and flexible capacities and seamless integration capabilities - preserve the right product, in the right place.
dateFounded in 1980
location
Pleasant Prairie, Wisconsin, USA
people-size5001-10000 employees
web-link
http://www.uline.com

Funding

Current Stage
Late Stage

Leadership Team

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Richard Uihlein
Founder and CEO
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Elizabeth Uihlein
Co-Founder

Recent News

Hartford Business Journal
Uline gears up hiring process for Plainfield distribution warehouse
2025-11-14
BizTimes Milwaukee
Diane Hendricks is now the wealthiest person in Wisconsin
2025-09-12
Mexico Business
A Customer-Centric Strategy is Needed to Grow in Mexico: Uline
2025-09-04
Company data provided by crunchbase