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Tier4 Group · 3 days ago

Atlassian Tools Administrator 4849

Atlanta Metro

Full-time

Onsite

Mid, Senior Level

$100K/yr - $115K/yr

3+ years exp

Tier4 Group is seeking an Atlassian (Jira) & Identity Tools Administrator to join their SRE organization. This role is crucial for the configuration, administration, and optimization of platforms like Jira and Auth0, ensuring they operate reliably and securely while supporting Agile and DevOps initiatives.

CRMInformation TechnologySoftwareVirtual Reality

Responsibilities

Administer and maintain Jira Software, Jira Service Management, and Confluence in a governed enterprise environment

Design and implement workflows, screens, fields, automation rules, SLAs, permissions, and service catalogs

Support Agile, Scrum, and SAFe frameworks (boards, templates, release trains)

Optimize system performance, archive unused content, and maintain configuration consistency

Develop dashboards and reporting for engineering, product management, and leadership

Manage integrations with tools such as GitHub, Slack, Port.io, Opsgenie, and CI/CD platforms

Administer Auth0 tenants including applications, APIs, rules, actions, hooks, and security policies

Configure SSO/SAML/OIDC/OAuth2 authentication and authorization flows

Implement and manage MFA, identity governance workflows, and privileged access patterns

Monitor logs and anomalies, partner with Security on incident review and remediation

Support onboarding new applications to Auth0 and identity lifecycle improvements

Administer and govern enterprise tools such as Terraform, GitHub, Jenkins/CI tools, monitoring systems, Port.io, Slack integrations, and access management utilities

Manage role-based access, provisioning/deprovisioning, and adherence to security and compliance standards

Evaluate and onboard new tool integrations to improve automation, collaboration, and engineering productivity

Maintain documentation, runbooks, version upgrades, and configuration baselines

Serve as subject matter expert for Atlassian tools, Auth0, and related enterprise platforms

Provide Tier 2/3 support for tool issues, workflow configuration, and access investigations

Support audits, identity access reviews, and compliance requirements

Participate in change management activities and ensure governance around tool usage

Lead optimization initiatives including tool consolidation, license rationalization, and workflow automation

Qualification

Jira AdministrationAuth0 AdministrationIAM ConceptsAgile PracticesDevOps ToolsScripting JavaScriptScripting PythonAtlassian ACP CertificationAuth0 CertificationCI/CD SupportCommunicationProblem-Solving Mindset

Required

Bachelor's degree in information technology, Computer Science, Engineering, or related field (or equivalent experience)

3–6 years of experience administering Jira, Confluence, and/or JSM in an enterprise environment

Hands-on experience with Auth0, SSO, SAML, OIDC, OAuth2, and MFA configuration

Strong understanding of IAM concepts, identity lifecycle, and access governance

Proficiency with Jira workflow configuration, automations, permission schemes, and role management

Familiarity with Agile and DevOps practices

Experience with scripting or automation using JavaScript, Python, or JSON-based rule authoring

Strong analytical, troubleshooting, and documentation skills

Preferred

Atlassian ACP certification (Admin or Jira Service Management)

Auth0 certification or equivalent IAM training

Experience supporting CI/CD pipelines, GitHub administration, or enterprise DevOps tools

Experience with Okta, Azure AD, or Workday-based identity lifecycle systems

Exposure to environment management, SDLC workflows, or SRE practices

Prior involvement in tool consolidation or modernization initiatives

Company

Tier4 Group

Tier4 Group is a women-owned and diversity-certified technology Talent, Professional Services, Advisory, and Information Security firm with a national reach.

Founded in 2010

Alpharetta, Georgia, USA

201-500 employees