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Physicians East · 1 day ago

Receptionist I, Kinston, NC

Greenville, NC

Full-time

Onsite

Entry Level

1+ years exp

Physicians East, P.A. is a team of skilled healthcare professionals dedicated to delivering quality healthcare in Eastern North Carolina. The Receptionist I role is responsible for providing exceptional customer service, managing patient interactions, and ensuring accurate patient information while supporting the administrative functions of the office.

Health CareMedicalOncologyPrimary and Urgent Care

Responsibilities

Practice exceptional customer service, greeting every patient and calling them forward at earliest ability to check in

Effective communicate between administrative team, clinical staff, insurance staff, lab and diagnostic staff, patient assistant team, security staff, and providers

Provide and explain required forms and paperwork required at check in

Verify active insurance, in/out of network eligibility, and authorizations

Collect copays, coinsurance, and outstanding balances

Adhere to and explain financial policy to patients as needed

Coordinate multiple areas and resources to resolve scheduling, insurance, and clinical conflicts

Take initiative in learning new tasks, processes, and software/systems

Ongoing growth in knowledge of company policies and procedures

Commitment to adherence to safety practices and policies

Alignment with company mission and dedication to reflect in daily efforts

Strong communication skills to direct feedback including patient complaints to Patient Liaison, Operations Manager, Operations Supervisors, and team members

Carefully verify, enter, and update patient demographic information

Responsible for individual till including cash, checks and credit cards and balancing funds with encounter tickets and transactions entered

Schedule, coordinate, cancel, and reschedule patient appointments

Document detailed information for clinical staff follow up in AthenaFlow

Tactfully connect patients with delinquent accounts to patient representatives to set up financial agreements and answer billing questions

Able to begin each day at 7:30am and end at 6:00pm. Some late nights are required

Adaptable to additional administrative needs and willingness to assist in any needed tasks/orientation in any area