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EcoEnclose · 1 week ago

Account Manager

Louisville, CO

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $165K/yr

4+ years exp

EcoEnclose is a company committed to sustainability, and they are seeking an Account Manager to deepen customer relationships and identify growth opportunities. The role involves managing a portfolio of customer accounts, ensuring high retention and satisfaction, and acting as a strategic partner to help customers achieve their sustainability goals.

E-CommerceElectronicsHardwareManufacturing

Responsibilities

Proactively manage & grow a portfolio of existing customer accounts

Identify growth opportunities through upselling, cross-selling, and expansion strategies

Develop and execute account plans focused on customer success and retention

Monitor account health and usage data to proactively identify risk and engagement opportunities

Cultivate strong, trust-based relationships with key customer stakeholders

Become an extension of your customer’s team through creating value with multiple channels within their organization

Understand customers’ sustainability goals and help them align with EcoEnclose solutions

Provide a roadmap//plan on how to help customers achieve their sustainability metrics

Serve as a voice of the customer within EcoEnclose, advocating for their needs & driving product innovation

Ensure timely and accurate execution of orders, quoting, and follow-up

Maintain up-to-date account records and activities in CRM systems

Coordinate with cross-functional teams (e.g., Operations, Creative, Assurance) to deliver seamless service with no surprises to your customers

Understand customers’ annual purchasing schedule to establish & manage ordering cadence

Conduct quarterly business reviews to plan for new product launches & collaborate on annual objectives

Act as a sustainability advisor and thought partner to help brands make more environmentally conscious choices

Provide accurate sustainability reporting data to customers via EcoReports

Qualification

Account ManagementSales StrategyCustomer RetentionCRM SystemsProject ManagementSustainability KnowledgeCommunication SkillsRelationship Building

Required

4+ years of demonstrated success in sales, strategic growth roles, account management, &/or project management, in a B2B environment

Results oriented with a proven sales track record and consistency in achieving and exceeding ambitious sales targets

Steadfast intuition and character as it relates to building trust with key contacts, finding problem-product fits, representing EcoEnclose's sustainability vision, and driving results for our target brands packaging goals

Confident written and verbal communication skills, with the ability to articulate complex tradeoffs and navigate unique stakeholder relationships

Ability to generate and execute against a complex project plan & gantt chart

Ability to prioritize against a large to-do list

An ambitious personal & professional growth mindset. Determination to grow your skillset, your earnings, and your contribution to EcoEnclose's consistent double digit YoY growth