Apply on Employer Site

Broad Institute of MIT and Harvard · 6 days ago

Account Manager II, Broad Clinical Labs

Burlington, MA

Full-time

Onsite

Mid, Senior Level

$104K/yr - $145K/yr

4+ years exp

The Broad Institute of MIT and Harvard is seeking a collaborative and versatile account manager for their Genomics Platform. This role involves managing partnerships and ensuring customer satisfaction while supporting a range of cell, screening, and sequencing technologies.

BiotechnologyClinical TrialsLife Science

Growth Opportunities

No H1B

Responsibilities

Serves as the primary relationship manager for assigned partnerships and portfolio of organizations and collaborators using the Broad’s cell and genomic services; tracks key metrics, generates account/project reports, and collects and analyzes feedback

Liaises with key stakeholders to build knowledge and inform product suite development, establish and communicate project requirements, champion cross-functional collaboration, and drive the implementation of programs in alignment with set goals

Manages and supports collaborations with a focus on growing and strengthening relationships, consensus-building, and ensuring successful outcomes for range of stakeholders; facilitates the creation of comprehensive project plans which include project scope, goals, resource requirements, roles and responsibilities, and risk analysis

Works with internal and external stakeholders to proactively plan for future projects that arise out of collaborations or projects, including establishing timelines, resource requirements, regulatory and logistical requirements

Responds quickly to incoming business inquiries, introducing services, understanding customers’ goals, scoping and communicating project/program requirements, and engaging with internal teams to address non-standard needs

Facilitates customer/project onboarding, including scoping, coordination of project contracting, and monitors projects throughout lifecycle, proactively anticipating, identifying and mitigating potential issues; manages agreed upon reporting activities

Ensures that projects and activities adhere to institutional guidelines with regards to safety and regulatory compliance

Ensures business leads and activities are actively captured in Customer Relationship Management system; provides up-to-date forecasting to operational and financial teams

Develops and maintains a strong understanding of cell, genomics, and related services and customer needs; seeks portfolio growth opportunities

Qualification

CellMolecular biologyProject managementCustomer relationship managementInterdisciplinary collaborationCommunicationTime managementProblem-solvingDetail orientedInitiative

Required

A BS with 7+ years of related experience, OR a Master's with 4+ years of related experience, OR a PhD with 2+ years of related experience

Strong familiarity with cell and molecular biology technologies (including sequencing) and applications required

The ability to travel to this location and, as needed, the Cambridge-based Broad Institute sites, 3+ days per week is required

Demonstrated ability to work with interdisciplinary teams to effectively manage and deliver on program goals

Ability to adapt plans and priorities to rapidly shifting goals

Able to handle a variety of tasks and effectively solve problems as they arise

A high level of initiative and the ability to work independently, as well as in a team environment

Highly detail oriented

Knowledge of alliance and project management techniques and tools

Excellent communication skills; the ability to effectively communicate information and influence others

Excellent time management, interpersonal, and organizational skills

Preferred

PhD preferred

Benefits

Medical, dental, vision, life, and disability insurance

A 401(k) retirement plan

Flexible spending and health savings accounts

At least 13 paid holidays

Winter closure

Paid time off

Parental and family care leave

An employee assistance program

Among other Broad benefits

Company

Broad Institute of MIT and Harvard

Glassdoor4.3

The Broad Institute brings together a diverse group of individuals from across its partner institutions — undergraduate and graduate students, postdoctoral fellows, professional scientists, administrative professionals, and academic faculty.

Founded in 2003

Cambridge, Massachusetts, USA

1001-5000 employees