Senior Product Manager, Customer Engagement Strategy jobs in United States
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Boston Scientific · 1 day ago

Senior Product Manager, Customer Engagement Strategy

Boston Scientific is a leader in medical science committed to solving important health industry challenges. They are seeking a strategic and results-driven Senior Product Manager to lead customer engagement initiatives for their Electrophysiology Solutions franchise, focusing on physician programs and strategic marketing initiatives.

Health CareMedicalMedical Device
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Responsibilities

Oversee the FARAPULSE Future’s program and continue to evolve our innovation center offering to ensure we are providing highly engaging sessions for physicians to attend
Develop and execute webinars focused on relevant hot topics in the EP industry. Partnering with cross-functional marketing and med-ed partners
Stay informed about market trends, consumer insights, and competitive landscapes to inform customer engagement strategies
Represent the company at conferences, trade shows, and other industry events as needed
Partner with regional and global marketing teams to share best practices and adapt customer engagement initiatives for local market markets, while maintaining strong alignment across geographies
Partner with upstream marketing and R&D on key KOL initiatives across the franchise
Partner with content strategy to ensure alignment on the development for campaigns, conferences, sales tools, and customer engagements, ensuring alignment with business goals and consistency across promotional, educational, and KOL channels through integrated cross-functional planning
Build strong relationships with physicians to inform on the evolution of our downstream customer engagement strategy
Coordinate downstream support at key conferences, innovation center visits and other customer engagement requests

Qualification

Product ManagementCustomer EngagementStrategic ThinkingCross-Functional LeadershipElectrophysiology ExperienceHealthcare Industry KnowledgeStakeholder EngagementSales ExperienceCommunication SkillsProject Management

Required

Bachelor's degree in marketing, communications, or healthcare
5+ years of experience in product management, marketing, or customer engagement roles
Proven success in leading cross-functional initiatives in a matrixed organization
Strong strategic thinking, communication (written and verbal), and stakeholder engagement skills
Experience with determining customer needs within medical device markets
Familiarity with healthcare, medical devices, or life sciences industries preferred
Ability to travel up to 30% of the time

Preferred

Advanced degree such as Master's or MBA
Electrophysiology experience
Excellent communication and interpersonal skills
Demonstrated success supporting and/or managing complex projects
Demonstrated success working as an integral cross functional team member
Ability to develop clinical expertise in medical devices
Sales experience
Desire to work in a fast-paced, dynamic environment and ability to adapt to changing needs and priorities

Benefits

Relocation assistance is available for this position.

Company

Boston Scientific

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Boston Scientific is a medical technology company that designs and develops medical devices to diagnose and treat a wide range of condition.

Funding

Current Stage
Public Company
Total Funding
$10.02B
2025-02-21Post Ipo Debt· $1.58B
2024-02-22Post Ipo Debt· $2.17B
2022-03-04Post Ipo Debt· $3.28B

Leadership Team

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Michael Mahoney
Chairman, President & CEO
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Daniel J. Brennan
Chief Financial Officer
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Company data provided by crunchbase