The Paper Store · 22 hours ago
Stockroom Specialist
Natick, MA
Full-time
Onsite
New Grad, Entry Level
$15/hr - $22/hrThe Paper Store is a family of brands focused on transforming daily routines into joyful escapes. The Stockroom Specialist is responsible for providing a unique shopping experience and overseeing day-to-day store operations, including inventory control and maintaining backroom organization.
BabyConsumer GoodsFashionGiftGift CardHome DecorRetailToys
Responsibilities
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive, and respectful of customers
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
Professional presentation in attire, demeanor, appearance, and compliance to company dress code
Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team, and business
Enthusiastically participate in training and development utilizing all training resources available
Demonstrate initiative to cross train in all departments to support bench strength in department leadership
Continually train and coach associates in operational tasks, inventory practices, backroom organization, and GUEST service behaviors
Maintain the integrity of the store inventory through proper receiving practices, including; sending and receiving of product, reporting inventory discrepancies in timely manner, processing store damages, research inventory discrepancies etc. while following corporate guidelines
Perform inventory tasks such as correction adjustments, price changes, and stock balancing transfers
Organize and maintain the stock room, storage areas, and bathrooms to meet company standards at all times
Order and maintain supplies while adhering to a corporate issued budget
Ensure communication in regard to operations (Smart Sheet, email, etc.) are acted upon in a timely manner
Ensure IT equipment, i.e., registers and register equipment, computers, electricity, and internet control panels, etc., are running up to standards. Work in conjunction with corporate IT team to resolve equipment issues
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Understand, employ, and educate TPS safety standards
Perform management functions as expected to meet the needs of the business. This may include, but is not limited to opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc
Assist the Store Team Leader to execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
Complete all other related tasks/projects as required within assigned time frame
Comply with all company policies and procedures
Qualification
Required
Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive, and respectful of customers
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
Professional presentation in attire, demeanor, appearance, and compliance to company dress code
Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team, and business
Enthusiastically participate in training and development utilizing all training resources available
Demonstrate initiative to cross train in all departments to support bench strength in department leadership
Continually train and coach associates in operational tasks, inventory practices, backroom organization, and GUEST service behaviors
Maintain the integrity of the store inventory through proper receiving practices, including; sending and receiving of product, reporting inventory discrepancies in timely manner, processing store damages, research inventory discrepancies etc. while following corporate guidelines
Perform inventory tasks such as correction adjustments, price changes, and stock balancing transfers
Organize and maintain the stock room, storage areas, and bathrooms to meet company standards at all times
Order and maintain supplies while adhering to a corporate issued budget
Ensure communication in regard to operations (Smart Sheet, email, etc.) are acted upon in a timely manner
Ensure IT equipment, i.e., registers and register equipment, computers, electricity, and internet control panels, etc., are running up to standards. Work in conjunction with corporate IT team to resolve equipment issues
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Understand, employ, and educate TPS safety standards
Perform management functions as expected to meet the needs of the business. This may include, but is not limited to opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc
Assist the Store Team Leader to execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
Complete all other related tasks/projects as required within assigned time frame
Comply with all company policies and procedures
Demonstrate an ability to multitask while being attentive to customers
Ability to be mobile on the sales floor and/or stock room for extended periods of time
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
Ability to work a flexible schedule to include nights, weekends, and holidays
Ability to work well and be a leader in a team environment
Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team player
Ability to work autonomously while paying strong attention to organizational detail
Proficient in using Microsoft Office and POS Systems
Preferred
Previous experience in specialty retail is preferred
Previous experience in specialty retail Inventory control is preferred
Company
The Paper Store
The Paper Store is the largest family owned and operated chain of Specialty Gift Stores.
Founded in 1964
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
WestView Capital Partners
2014-10-01Private Equity
Leadership Team
T
Tom Anderson
President and CEO
C
Craig Hewitt
Chief Operating Officer
Recent News
Gifts & Decorative Accessories
2025-11-20
2025-10-23
Company data provided by crunchbase