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Fleet Farm · 23 hours ago

Operations Manager

Plymouth, Wisconsin, United States

Full-time

Onsite

Mid, Senior Level

5+ years exp

Fleet Farm is a retail company that focuses on providing a variety of products and services. The Operations Manager is responsible for leading key store areas, ensuring effective operations and customer service while managing team performance and budget adherence.

E-Commerce

Responsibilities

Train, coach, and mentor your team to develop consistent and Best in Class execution and customer service

Oversee the development and execution of individual development plans for each of your direct and indirect reports

Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with human resources, hire, train, develop, and manage the performance of all Team Members

Responsible for monitoring store wage and expense control programs

In conjunction with the General Manager and human resources, identify wage and expense budget variances and take corrective action where necessary

Responsible for oversight of all cash management policies, procedures, and practices

Responsible for the implementation, audit, and administration of the Fleet Rewards Visa, Store Credit Card, and Loyalty Program

Provide guidance and oversight for Customer related issues, as needed

In conjunction with the Loss Prevention Lead, oversee all efforts to reduce shrink activity through education, awareness, and compliance

Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives

Qualification

Management experienceLeadership skillsBusiness degreeCoaching skillsRelationship buildingProblem-solvingFlexible schedule

Required

Bachelor's Degree in Business, Marketing or related field or equivalent relevant experience

Proven ability to lead, coach, and build relationships in a fast paced environment

Must be able to direct and motivate a diverse population that includes full-time and part-time team members

Demonstrated ability to act decisively with implementing solutions, planning and delegating tasks, monitoring and achieving goals, and responding to change

The ability to work a flexible schedule and have open availability, including days, nights, weekends, and holidays is required