Northwestern Medical Center ยท 20 hours ago
Switchboard Operator, Part-Time Varied shifts to include Days and Evenings
St Albans, VT
Part-time
Onsite
New Grad, Entry Level
$17/hr - $24.17/hrNorthwestern Medical Center is currently seeking a Switchboard Operator to join their team. The role involves answering incoming calls, assessing caller needs, and facilitating communication within the hospital while adhering to emergency response protocols.
Health CareMedicalWellness
Responsibilities
Answers incoming calls into the hospitals main telephone line, answering service phone lines, and internal hospital operator phone lines
Assesses the needs of the caller and utilizes protocols to answer questions of the caller, transfer the caller to the appropriate destination, transcribe a message, send a page, or facilitate other types of communication
Communicates with patients, team members, the public, and management in an accurate and timely manner evidenced by, talking with and listens to patients/team members, reporting pertinent and concise information, and protecting confidentiality of patient/colleagues
Applies critical thinking skills and considers alternatives by organizing multitask workload and high priority calls and alerts, prioritizing tasks/work, seeking assistance when required, collecting/integrating data from multiple sources
Utilizes the daily log communication tool in a legible, and understandable format to ensure effective communication between hospital operators
Assists in maintaining up to date information in rolodex for quick reference
Maintains call list in an accurate and legible manner to ensure highest level of emergency preparedness and customer service. Double checks the list at the to ensure accuracy
Distributes call schedule accordingly to hospital users as required
Communicates with physician and non-physician call schedulers to obtain up to date call information and completed schedules
Receives information about changes to on call coverage, and documents changes accurately
Monitors and prioritizes internal hospital emergency phone line, radio, and all alarms
Effectively utilizes protocols, critical thinking, and effective judgement to respond to all emergencies, and alarms
Completes overhead paging as required, speaking clearly, and utilizing scripting when appropriate
Accurately completes and files emergency response checklist as required to ensure consistent and highly reliable emergency response
Completes timely scanning of patient documents into electronic record
May be cross trained in the processing of incoming faxes to include, monitoring incoming fax buckets, reviewing documents, and accurately routing/uploading documents based on protocols
May be cross trained to complete reference lab registrations to include entry of registration/insurance information, insurance verification, and order scanning
Maintains high attention to detail by reviewing all work for completeness and accuracy in compliance with organizational quality assurance policies
Completes registrations to meet department accuracy and error resolution key performance indicator standards by maintaining >90% Final Accuracy and >75% Error Resolution
Demonstrates compliance with specified insurance requirements
Manages self and resources effectively
Acknowledges limits of experience and capability
Identifies learning needs and seeks resources
Utilizes equipment, systems and supplies appropriately
Maintain clean, orderly environment of care
Seeks out and accepts feedback
Attends at least 50% of monthly staff meetings
Qualification
Required
High school diploma or equivalent required
Must be detail oriented
Must be organized
Must be able to handle multiple tasks and responsibilities and prioritize appropriately
Must be able to remain calm under pressure
Must have strong communication skills to communicate with people in a professional and tactful manner
Preferred
Prior customer service experience preferred
Experience in medical office/hospital setting preferred, but not required
Benefits
Generous benefits package
Designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future
Company
Northwestern Medical Center
Northwestern Medical Center provides exceptional medical care services.
Founded in 1883Saint Albans, Vermont, USA
501-1000 employees
H1B Sponsorship
Northwestern Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (2)
2022 (1)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Agency of Human Services
2023-12-20Grant
Leadership Team
Peter J. Wright, FACHE
Chief Executive Officer
Lowrey Sullivan
Chief Medical Officer
Recent News
2025-07-02
2025-02-07
Company data provided by crunchbase