Pitney Bowes · 2 days ago
Enterprise Relationship Manager - remote
United States
Full-time
Remote
Senior Level
5+ years expPitney Bowes is a company focused on client success and teamwork. The Enterprise Relationship Manager is responsible for building enterprise awareness and increasing customer satisfaction while managing relationships at all levels of the client organization.
AnalyticsCRMDocument ManagementE-CommerceFinancial ServicesHardwareInformation TechnologyPredictive AnalyticsShippingSoftware
Responsibilities
Interacts directly with assigned Strategic MAE to them to develop an understanding of customer’s business processes, issues and requirements. Partners with the Strategic MAE to ensure that clients are provided optimal client services
Targets consistency of high quality service throughout Presort Services operating center network, identifying shortcomings in services and acts as the client advocate reporting such issues to the Presort Sales Leadership team
Monitors and evaluates required reporting to assure volumes, pricing and quality are appropriate and customer problem/issues are resolved and service level expectations are met
In conjunction with General Managers, assures customer requirements are met on a daily basis
Provides reporting on count discrepancies, billing issues, deposit accounts, etc in the format requested by the client for one or all Presort sites and / or other PB business units. Prepares QBRs
Coordinates activities with appropriate PB business unit with selected accounts and prospects
Develop and maintain relationships with relevant industry influencers, (i.e., associations and consultants) that will benefit account strategies
Maintains accurate records in all systems to include but not limited to POInTS,Salesforce, eSign, and ensures that all required USPS and PBPS paperwork is current and complete
Qualification
Required
5 Years successful senior level sales and/or account management/development experience
Ability to be available 24/7 to address customer issues as needed
Strong communication and negotiation skills including the ability to adapt style as needed
Ability to make sound decisions with the information at hand
Ability to develop and grow long-term client relationships
Ability to analyze and develop reports specific to client needs
Advanced team leadership, interpersonal, negotiating and influencing skills
Excellent planning, organization skills with strong attention to detail and follow-up are critical
Preferred
Bachelor's Degree in Business or related field or equivalent combination of experience and education
Previous supervisory experience helpful
Benefits
Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally
Company
Pitney Bowes
Pitney Bowes is a global technology company that powers physical and digital transactions that drive commerce.
10001+ employees
H1B Sponsorship
Pitney Bowes has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (29)
2023 (33)
2022 (42)
2021 (30)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$200M2025-08-05Post Ipo Debt· $200M
2013-10-04Debt Financing
1978-01-13IPO
Leadership Team
Marc Lautenbach
President & CEO
Steven Green
VP Finance & CAO
Recent News
The Philadelphia Inquirer
2025-12-06
2025-11-21
Company data provided by crunchbase