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Dexian · 1 day ago

Conference Room Engineer

Colorado Springs, CO

Full-time

Onsite

Senior Level

$37/hr - $48/hr

5+ years exp

Dexian is a leading technology and professional staffing company with a global presence. They are seeking a Conference Room Engineer to provide Tier 2/3 video conferencing support, resolve technical issues, and maintain AV/VC equipment for a premier aerospace client.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide on-site broadcast and event support for client event structures

As the primary user-facing POC for all VC related issues:

Provide strong client level support to users, with a predisposition to de-escalate technical fails

Perform break fix (user reported incident) tasks within target SLA response window

Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues

Maintain accurate tagging and data entry of all tasks, projects, and requests performed

Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA's of client leadership staff

Provide white glove VC technical support for C-suite and high-level management

Provide VC focused support for high profile events

RCA reported network related call escalation issues

Provide active monitoring of local and global VC endpoints and related hardware

Track inventory of on-site supplies, consumables, and assets Maintains up to date knowledge of relevant industry standard hardware as well as proprietary tools

Collaborate with client engineering team on equipment issues and additional requirements as needed

Qualification

AV/VC equipment supportPolycomCiscoCrestronCustomer serviceMicrosoft Office SuiteConflict resolutionProblem solvingDexterityEvent supportServiceNow knowledgeSelf-motivatedTeamworkAdaptabilityAttention to detailTime management

Required

Five+ (5+) years' experience in an IT Enterprise environment supporting audio/video equipment and events

Knowledge of Polycom, Cisco, Crestron, and other AV/VC related hardware and signal flow

Strong interpersonal, customer service, and conflict resolution skills

Ability to be self-motivated and accountable in a fast-paced, independent environment

Ability to think creatively as well as methodically regarding technical issues

Willingness to learn and adapt to a dynamic client culture

Ability to work both independently as well as with a team

Ability to handle physical tasks such as lifting, removing and installing large video displays and projectors, large/heavy objects and physical integration/maintenance work

This position requires an active Department of Defense security clearance at the TOP SECRET/SENSITIVE COMPARTMENTED INFORMATION (TS/SCI) level for consideration

U.S. citizens ONLY are eligible for a security clearance and this position

Associate's degree required

IAT level II certification required within 90 days of start date

Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints

Valid driver's license/Real-ID with clean driver's history

Applicant must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time-management, problem solving, and multitasking skills

Excellent face-to-face customer service skills - at least 1 year experience in a customer service position, such as: call center, retail, or other customer facing role

Demonstrated problem solving skills with ability to research, resolve and complete tasks within pre-determined deadlines and schedules

Able to process work quickly and accurately in spite of interruptions, changing timelines and priorities, on a regular basis

Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs

Working knowledge of app/database ticketing systems