Five Nines ยท 2 days ago
Support Desk Engineer
Lincoln,NE,US
Full-time
Onsite
New Grad, Entry LevelFive Nines is a rapidly growing company based in Nebraska, dedicated to providing exceptional customer service and technical support. The Support Desk Engineer will be responsible for resolving technical issues, providing support for backup solutions, and ensuring customer satisfaction through effective communication and service ticket management.
Information ServicesInformation TechnologyManagement Information Systems
Responsibilities
Provide support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages
Qualification
Required
Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate
Meet client response SLA's 95% of time
Meet client resolution SLA's 80% of time
Enter all work as service tickets 100% of the time
Bring a positive attitude and high energy 100% of the time
Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast pace environment
Ability to work in a team environment and communicate effectively
Benefits
Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short term disability insurance
401K plan with company match
3 weeks PTO
Company
Five Nines
Five Nines is an information technology company that specializes in IT services and solutions.
Founded in 2006
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
SNH Capital Partners
2022-12-01Private Equity
Leadership Team
Brad O'Dell, BSIE, MBA
Chief Operating Officer
Michael Bone
Chief Revenue Officer (CRO)
Recent News
2025-04-07
Company data provided by crunchbase