Gallagher Bassett · 1 day ago
Learning Strategy and Emerging Talent Specialist
Rolling Meadows, IL
Full-time
Hybrid
Entry, Mid Level
$66K/yr - $130K/yr
2+ years expGallagher Bassett is a leading provider of global claims services, dedicated to exceptional customer service and superior outcomes. The Learning Strategy and Emerging Talent Specialist supports technical learning by creating engaging content that enhances knowledge sharing and adoption within the claims organization.
BeautyCosmeticsE-Commerce
Responsibilities
Create short, targeted videos to address FAQs and operational updates involving claims technical training
Develop microlearning assets (quick guides, visual explainers) aligned with technical training objectives
Ensure all content supports learning strategy and complements structured training
Audit existing microlearning and video assets periodically and update as needed to maintain relevance and accuracy
Publish and maintain SharePoint posts and templates for the LSET team
Use Viva Engage to increase visibility and engagement with learning content
Monitor engagement metrics and adjust strategies for maximum impact
Maintain and curate technical training playlists in SharePoint or other platforms to ensure easy access and logical flow of learning content
Partner with Internal Communications and/or or other departments for consistency while focusing on claims technical training content
Work closely with LSET trainers to prioritize topics and maintain accuracy
Act as a “niche content creator” for claims technical training—not corporate messaging
Gather FAQs and feedback from claims teams to inform new content
Track effectiveness of learning content and iterate based on user needs
Regularly review and refresh outdated learning content to ensure accuracy and alignment with current claims processes and standards
Qualification
Required
Bachelor's degree in marketing, multi-media, learning and development, organizational development, or education technology
Excellent verbal and written communication skills, creativity, and organization
2+ years directly applicable experience in insurance or financial brokerage
Proficient in developing and following individual work plan(s)
Strong written and verbal communication skills
Proficient in using Microsoft 365 applications with key strengths in SharePoint, Teams, Viva, Forms, and PowerPoint
Up to 10% travel
Preferred
Proficient in Canva, Camtasia, and/or Articulate
Graphic design
Insurance and/or customer service learning and development experience preferred
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher Bassett
About Gallagher Bassett: We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Hessling
Chief Executive Officer- North America
Scott Hudson
President and CEO
Company data provided by crunchbase