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Oak Ridge National Laboratory · 1 day ago

Quality Representative

Oak Ridge, TN

Full-time

Onsite

Senior Level

5+ years exp

Oak Ridge National Laboratory (ORNL) is seeking a Quality Representative to support the Neutron Scattering Division at the Spallation Neutron Source. The role involves integrating quality principles into research and development, ensuring compliance with quality standards, and facilitating collaboration among stakeholders.

Advanced MaterialsClean EnergyEnergyEnergy ManagementManufacturingNuclearRenewable Energy

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Identify and understand customer needs, effectively communicate and integrate quality principles into the unique aspects of the research and development (R&D)

Influence the prioritization and development of quality initiatives by maintaining a comprehensive understanding of the assigned organization's mission, vision, goals, key processes, and work elements

Serve as an objective representative of the Quality Assurance Division (QAD) within the assigned organization, verifying alignment with ORNL, DOE, project, and program quality objectives

Facilitate the integration of quality principles and methodologies, as described within the Quality Assurance Program (QAP) program description, into work planning and control processes to verify consistency with contractual quality requirements, such as DOE Order 414.1D, 10 CFR 830 Subpart A, or other applicable governing standards, requirements, or regulations

Apply a graded approach as appropriate in the development of project plans, checklists, procedures, and guidance documents to support effective deployment of management systems and performance assurance measures

Communicate effectively with all necessary levels of management on quality-related matters, to verify transparency and alignment with ORNL, DOE, project, and program expectations

Serve as the technical or quality expert by providing guidance, responding to targeted questions from management, and supporting customer needs

Provide quality planning, reviews, and assistance across various tasks, including the review and approval of project documents, procurements, and work processes to verify compliance

Provide input to pre-procurement planning for quality-significant requisitions to verify supplier compliance with quality requirements

Establish and maintain professional relationships with peers and stakeholders to facilitate collaboration, share feedback, and exchange lessons learned

Conduct quality assessments of work, including document reviews, to verify adherence to specifications and compliance with requirements

Serve as software quality assurance (SQA) point of contact (POC) within the assigned line organization to assist management, software owners, and software acquisition development teams in the following:

Interpretation and application of SQA Program requirements per the Software Quality Assurance and Other Software Requirements subject area

Dissemination of SQA-related information from SQA Program subject matter experts (SMEs)

Implementation of SQA Program requirements, including annual SQA self-assessment

Serve as POC for suspect/counterfeit items (S/CI) within the assigned line organization, as applicable. Assist management in identifying, reporting, and resolving S/CI issues, verifying compliance with relevant requirements

Support and facilitate nonconformance reports, receipt inspections, and deviation requests

Maintain necessary training and roles as identified and approved by QAD

Performs supplier evaluations

Reviews procurement orders, requisitions, product specifications, design specifications, and other documents for incorporation of appropriate quality controls utilizing the Laboratory’s Quality Significant Review process

Provides staff with guidance concerning post-procurement receipt of items, equipment, and services

Assists in the development of effective corrective actions to ensure that problems and issues are initially addressed and prevented in the future using the ORNL Assessments and Commitments Tracking System

Assists in the management determination of need for development of technical guidelines, procedures, and related work controlling documents

Identifies and/or solves problems, assessing needs to achieve desired business results

Works with the Directorate Quality Systems Strategist to establish quality program priorities and needs

Qualification

Quality AssuranceRoot Cause AnalysisISO 9001 2015Lead AuditorProject ManagementStatistical SkillsAnalytical SkillsTechnical BackgroundCommunication SkillsTeamwork

Required

A BS degree and a minimum of 5 years of relevant experience. An equivalent combination of education and experience may be considered (AS degree with a minimum of 7 years of relevant experience)

A minimum of five years of quality and/or research experience

Position may require some level of travel

The incumbent will be required to obtain and maintain certifications and qualifications as required in areas such as root cause analysis, auditor/lead auditor, and critique facilitator

This position requires the ability to obtain and maintain a clearance from DOE. As such, this position is a Workplace Substance Abuse Program (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an on-going random drug testing program

Preferred

Knowledge and previous experience in leading quality assurance efforts in support of technical activities in an operations and R&D setting to meet quality standards in a graded fashion

Demonstrated experience in implementing the ISO 9001:2015 standard's requirements in conduct of technical activities to meet quality requirements. A working knowledge and previous experience utilizing other recognized quality standards including ISO 9001, 10 CFR 50 Appendix B is also desired

Demonstrated ability to write well and convey clarity to highly trained and educated R&D technical management and staff

Demonstrated ability to apply multiple quality standards to a wide range of technical organizations, programs, projects and activities

Exceptional teamwork and statistical skills, with attention to detail and precision, are required attributes

Lead Auditor or assessor experience

Strong computer, organizational, verbal and written communication skills, with the ability to multi-task

Strong analytical skills; project management; customer service experience; and the ability to interpret, communicate, and implement complex instructions are necessary

Excellent written and oral communication skills

Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory

Ability to function well in a fast-paced operations and research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs

Strong work ethic, self-starter, independent thinker, ability to work with multi-disciplinary teams, facilitation, and training skills

Strong technical background in conduct of operations, quality assurance, configuration management, and related fields is desired