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Gerdau · 1 day ago

CUSTOMER SERVICE MANAGER

Tampa, FL

Full-time

Onsite

Senior Level

5+ years exp

Gerdau is a company seeking to manage and lead a customer service team to optimize order fulfillment and customer satisfaction. The role involves providing leadership, managing team development, and ensuring effective resolution of customer complaints and fulfillment management oversight.

CommercialConstructionIndustrialManufacturingMining

Responsibilities

Analyze and review reports on orders and customer service to help identify and prevent issues and opportunities to help lead the team

Manage and develop team members - coaching, training, mentoring, performance management, hiring, career and succession planning, etc

Managing, resolving and approving customer complaints– providing feedback to team members for development opportunities and increasing customer satisfaction

Provide proactive and reactive fulfillment management oversight to ensure product availability, balancing inventory with sales, identifying opportunities across the team/product line to optimize order fulfillment. This is accomplished through managing team members and his/her work. Make recommendations and work cross-functionally to elevate fulfillment issues for approval. Coordinates with S&OP, Sales, Production, etc

Participate and provide leadership in special projects related to customer service, sales, fulfillment and related areas

Qualification

Customer ServiceProcess ImprovementDecision MakingOrder ManagementDeveloping Team MembersManaging ProcessesStaffingPlanningTracking Budget ExpensesAnalyzing InformationDeveloping Standards

Required

Four year degree required

5+ years of customer service, sales, order management or related experience required

previous people management experience strongly preferred

Skills include: Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information, Developing Standards, Developing team members, Order management