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New York Life Insurance Company · 1 day ago

Senior Associate - Mainframe Operations Engineer

New York, United States

Full-time

Hybrid

Mid, Senior Level

$79K/yr - $113K/yr

5+ years exp

New York Life Insurance Company is a Fortune 100 mutual company committed to integrity and purpose. They are seeking a Senior Associate - Mainframe Operations Engineer to manage and support their mainframe production environment, ensuring reliability and performance of critical workloads.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Operate and support JES2 on z/OS, ensuring reliable spool management, initiator configuration, and job throughput

Monitor and support IDMS and Db2 subsystems (online and batch), resolving issues impacting availability and performance

Support related mainframe components such as CICS regions, MQ managers, VTAM, TCP/IP stacks, and VSAM datasets as they impact workloads

Handle day-to-day operations: startup/shutdown procedures, IPL support, system maintenance windows, and health checks

Configure, maintain, and troubleshoot ESP (or equivalent CA/Broadcom scheduler) workloads, calendars, events, and dependencies

Support scheduling and execution of batch workloads that depend on JES2, IDMS, Db2, and ESP, including coordination with enterprise scheduling and workload automation teams

Troubleshoot failing jobs (JCL, ESP definitions, utilities, data issues) and work with app teams to implement permanent fixes

Optimize batch windows, parallelism, and resource usage to meet SLA and cutoff times

Analyze JES2, IDMS, Db2, ESP, and related subsystem metrics/logs to identify bottlenecks and tuning opportunities

Work with system programmers and DBAs to adjust parameters, buffer pools, access paths, storage allocations, and ESP schedules

Participate in capacity planning for CPU, memory, channels, and storage based on business growth and new workloads

Implement and maintain standard restart/rerun patterns for mainframe jobs and transactions (e.g., step restarts, checkpoint/restart, idempotent designs)

Support DR exercises and failover testing for mainframe systems, ensuring IDMS and Db2 participate effectively in recovery scenarios

Align all changes with change management and release processes, including risk assessments and back-out plans

Integrate JES2, IDMS, Db2, and ESP with monitoring and logging tools; build dashboards and alerts for health and SLA tracking

Tune alert thresholds to reduce noise while catching genuine issues early

Develop automation (REXX, CLISTs, JCL procedures, OPS/MVS or equivalent) to reduce manual steps and handle common operational tasks and ESP actions

Serve as SME during incidents impacting mainframe workloads; quickly triage, diagnose, and restore service for JES2/IDMS/Db2/ESP issues

Provide detailed technical input to post-incident reviews and drive root-cause fixes into procedures, configurations, ESP definitions, or application code

Maintain runbooks and knowledge articles for JES2, IDMS, Db2, and ESP operations

Partner with application teams, DBAs, system programmers, security, and auditors to keep mainframe environments secure and compliant

Contribute to standards for JCL, ESP job/event definitions, utilities, logging, and error handling across mainframe applications

Mentor junior engineers and share best practices on mainframe operations, ESP scheduling, and troubleshooting

Qualification

JES2 operationsESP Workload AutomationIDMS operationsIBM Db2 for z/OSJCL skillsMainframe toolingTroubleshooting skillsIncident managementChange managementProblem managementClear communication

Required

5–10+ years of hands-on experience supporting z/OS mainframe operations in a production environment

Strong experience with JES2 operations (initiation, spool management, routing, class setup, tuning)

ESP Workload Automation (or equivalent enterprise scheduler): events, calendars, schedules, resources, and job dependencies

IDMS operations and support (central version, subschema/database operations, performance monitoring, recovery)

IBM Db2 for z/OS (monitoring, utilities, basic tuning, backup/recovery coordination)

Solid skills in JCL and common mainframe utilities (SORT, IEBGENER, IDCAMS, IEBCOPY, etc.)

Experience with mainframe tooling such as SDSF, ISPF, OMEGAMON, OPS/MVS, or equivalent monitoring/automation products

Strong troubleshooting skills across batch and online workloads, including interpreting dumps, SYSLOG, and subsystem logs

Familiarity with incident, change, and problem management processes (e.g., ITIL-aligned) in large enterprise environments

Clear, concise communication skills and ability to work effectively with application teams, DBAs, schedulers, and infrastructure engineers

Preferred

Experience in financial services or other highly regulated industries

Additional mainframe skill sets such as CICS or other transaction monitors

IBM MQ on z/OS

RACF or equivalent for security and access control

Integration of mainframe logs/metrics with enterprise observability platforms

Knowledge of security and compliance requirements related to mainframe (access controls, audit logging, data protection)

Relevant certifications in mainframe, database, or ITIL/operations disciplines

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Annual discretionary bonus

Incentive program

Company

New York Life Insurance Company

For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.

Founded in 1845

New York, New York, USA

10001+ employees

https://www.newyorklife.com/

H1B Sponsorship

New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (149)

2024 (99)

2023 (85)

2022 (77)

2021 (48)

2020 (65)