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Carle Health · 2 months ago

PRN Patient Service Representative- CMPG Fam Med Chillicothe

US-IL-Chillicothe

Full-time

Onsite

New Grad, Entry Level

$17.67/hr - $28.63/hr

Carle Health is a healthcare system based in Urbana, IL, and they are seeking a PRN Patient Service Representative for their clinics. The role involves creating meaningful first impressions, serving as a liaison between patients and healthcare team members, and managing various administrative tasks to ensure a positive patient experience.

Hospital & Health Care

Responsibilities

Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions

Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns

Consults with members of the healthcare team and provides updates and other information to patients and families

Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party

Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure

Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience

Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system

Assist with proactive charge capture along with billing accuracy for providers and patients

Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits

Open and/or close the clinic following specified guidelines of individual clinic

Collaborates with appropriate support services to ensure the environment is clean and welcoming

Demonstrates effective and caring communication skills and telephone techniques and etiquette

Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences

Work independently and responsible for timely completion of assigned functions

Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site

Maintain regular and consistent attendance at work

Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines

Maintain compliance with Personnel policies and procedures

Monitor environmental conditions in order to secure protected health information

Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures

Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations

Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests

Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office

Qualification

Customer ServiceHIPAA ComplianceAppointment SchedulingInsurance VerificationAdministrative SupportCommunication SkillsCultural SensitivityTeam CollaborationInitiative

Required

Experience in customer service

Ability to communicate effectively and empathetically with patients, families, and visitors

Ability to collaborate with healthcare team members

Proficient in answering telephone calls in a clear, courteous, caring, calm, and professional manner

Ability to make, cancel, and reschedule patient appointments

Experience with digital communication platforms

Ability to gather, verify, and enter demographic and insurance information

Experience with charge capture and billing accuracy

Ability to collect payments and reconcile daily receivable activity

Ability to open and/or close the clinic following specified guidelines

Ability to maintain a clean and welcoming environment

Demonstrated effective communication skills and telephone etiquette

Ability to interact positively and supportively with patients, families, visitors, and team members

Ability to work independently and complete assigned functions in a timely manner

Awareness of clinic/department happenings and organizational updates

Regular and consistent attendance at work

Compliance with CLIA, OSHA, Safety and Risk Management guidelines

Compliance with Personnel policies and procedures

Ability to monitor environmental conditions to secure protected health information

Behavior consistent with Corporate Compliance and HIPAA policies and procedures

Initiative to improve quality and customer service

Ability to balance team and individual responsibilities

Willingness to give and welcome feedback

Ability to contribute to positive team goals

Willingness to perform other duties as requested by Clinic Administrator

Benefits

Comprehensive benefits package

Company

Carle Health

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Carle Health is a vertically integrated system with a bold but simple mission: to be the trusted partner in all healthcare decisions for everyone who depends on it.

Founded in 1946