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Alliance Ground International · 18 hours ago

Cargo Account Manager

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

Alliance Ground International is a leading airline services provider, and they are seeking a Cargo Account Manager to oversee and coordinate cargo account operations. The role involves ensuring compliance with regulations, managing personnel training, and maintaining operational efficiency in cargo handling.

AutomotiveFreight ServiceLogistics

Responsibilities

Managing, directing and coordinating all activities relating to cargo account operations

Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo operations are safe, efficient and in compliance with all applicable Company and governmental regulations

Responsible for the work accomplished in the carriage of cargo process, flight/load manifest/weight & balance control process and has the authority to direct persons to accomplish that work

Provide for the oversight and provisioning of ground handling services related to cargo operations

Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations

Conduct periodic audits on all Company cargo operations

Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals

Ensure all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained

Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations

Maintain the Hazardous Materials Training Program for all applicable employees

Develop and implement policies and procedures for the safe and efficient handling of ULDs

Lead by example to deliver consistently great service to our customers

Ensure compliance with all Company safety and security procedures in order to meet/exceed regulatory standards

Maintain, monitor and report on agreed key performance indicators (KPI's)

Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements

Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures

Ensure all agreed training is completed and documented

Build and maintain relationships with stakeholders, internal and external

Resolve issues/conflicts in a timely manner

Ensure efficient operation of inbound and outbound flights

Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others

Able to meet the Station's attendance policy

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues

Qualification

Warehouse management experiencePeople management skillsCustomer focusedComputer skillsEnglish communicationAnalytical skillsMultitaskConflict resolutionDetail-orientedCommunication skills

Required

Effective people management and planning /organizational skills

Customer focused and analytical with good judgment

Able to work under pressure and a team player

Ability to deal with conflict and resolve issues

Intermediate computer skills with working knowledge of Microsoft Office programs

Excellent English verbal and written communication skills

Must be able to handle stress in a fast-paced environment and ensure deadlines are met

Ability to concentrate on detail

Ability to lift 50-70 lbs

Adhere to safety practices and programs

Ability to multitask

Good communication skills

Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience

Valid US driver's license

Successful completion of required airport badging process and pre-employment drug screen is required